Alicia Low
Newport ,NSW
Summary
Dynamic Sales Manager with a proven track record at Club Pilates Franchise LLC, excelling in relationship building and staff management. Increased sales revenue through innovative strategies and effective team training. Recognized for fostering high-performance cultures and achieving significant membership growth while enhancing customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Sales Manager
Club Pilates Franchise LLC
- Developed sales strategies to enhance membership growth and retention.
- Trained and mentored team members on effective sales techniques and customer engagement.
- Analyzed market trends to identify new business opportunities and adjust sales tactics.
- Collaborated with marketing team to create promotional campaigns that increased brand visibility.
- Monitored and reported on key performance metrics to drive accountability and improve outcomes.
- Implemented training programs focused on improving customer service and member experience.
- Established strong relationships with clients to foster loyalty and encourage referrals.
- Oversaw daily operations, ensuring alignment with company goals and maintaining high service standards.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Lead Instructor
Club Pilates Franchise LLC
Manly, QLD
10.2024 - Current
- Developed and implemented engaging Pilates curricula for diverse student groups.
- Trained and mentored junior instructors to enhance teaching effectiveness and client satisfaction.
- Assessed individual student progress to tailor instruction and improve outcomes.
- Coordinated class schedules and maintained communication with clients for optimal attendance.
- Fostered a positive studio environment, promoting community engagement among members.
- Utilized industry-standard equipment to deliver high-quality Pilates sessions consistently.
- Conducted workshops to educate members on health benefits of Pilates practices.
- Collaborated with management on marketing strategies to promote class offerings effectively.
- Reviewed class and student records to identify improvement opportunities.
- Created culture focused on teaching whole student and developing individual potential.
- Mentored struggling students through individualized tutoring sessions, resulting in improved academic performance.
Business Owner
Alicia Pilates Pty Ltd
Newport, NSW
2016 - Current
- Developed and implemented marketing strategies to increase client engagement and brand awareness.
- Managed daily operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored staff on Pilates techniques and customer service best practices.
- Analyzed client feedback to enhance service offerings and improve retention rates.
- Oversaw financial management, including budgeting and expense tracking for profitability.
- Created class schedules optimized for attendance while balancing instructor availability.
- Established partnerships with local businesses to expand referral networks and drive new clients.
- Evaluated industry trends to adjust business strategies and stay competitive in the market.
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
- Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
- Pioneered customer feedback system, utilizing insights to refine products and services continually.
- Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
- Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor of Business - Pilates Diploma
Business Management
Liverpool, NSW03.2012
Skills
Relationship building
Sales team training
Staff management
Goals and performance
Additional Information
Alicia Pilates Pty Ltd
Built 3 studios Avalon Newport and Freshwater
Founder and hands on Pilates Instructor
Face of the Brand
Newport / Avalon 167 clients
Freshwater 236 clients
Body balance reformers and studio equipment.
Managed mind body booking and Hapana
5am starts - 7pm last class
Business of the year 2023
Timeline
Lead Instructor
Club Pilates Franchise LLC
10.2024 - Current
Sales Manager
Club Pilates Franchise LLC
Business Owner
Alicia Pilates Pty Ltd
2016 - Current
Bachelor of Business - Pilates Diploma
Business Management