Alicia Majou
Melbourne,VIC
Summary
I’m a barista with years of experience crafting high-quality coffee in fast-paced environments. From pulling the perfect shot of espresso to mastering latte art, I’ve honed my skills and built a genuine passion for delivering great coffee and excellent customer service. Having worked in various locations around the world, I’ve learned to adapt quickly and connect with people from all walks of life. Now in Melbourne, I’m excited to bring my expertise to a new team and continue perfecting my craft while creating positive experiences for customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Aficionado Coffee Shop
Bourg-en-Bresse, France
01.2024 - 09.2024
- Expertly prepared high-quality espresso-based drinks ensuring consistency and exceptional flavor with every cup.
- Consistently ensured perfect espresso extraction by monitoring grind size, water temperature, and extraction time, delivering rich, balanced, and full-bodied espresso drinks.
- Provided excellent customer service by engaging with customers, offering personalized drink recommendations, and customizing orders to suit individual preferences.
- Mentored new baristas in espresso techniques, milk frothing, and latte art, ensuring high-quality standards were met across the team.
- Managed inventory of coffee beans, milk, syrups, and supplies, ensuring stock was replenished and minimizing waste.
Waitress
Mercure Hôtel (4 stars)
Bourg-en-Bresse, France
06.2023 - 01.2024
- Delivered exceptional, personalized service to guests in a luxury hotel restaurant, ensuring an unforgettable dining experience.
- Demonstrated advanced knowledge of food, beverages, and wine pairings, consistently offering tailored recommendations to guests.
- Efficiently managed multiple tables while maintaining the highest standards of service, even during peak dining hours.
- Coordinated with kitchen and bar staff to ensure accurate and timely delivery of orders, contributing to smooth operations.
Bakery Clerk
Le Beau Marché
Bourg-en-Bresse, France
10.2022 - 03.2023
- Provided excellent customer service in a bakery environment, assisting with product selection, answering questions about ingredients, and handling transactions.
- Maintained an organized and attractive display of baked goods, ensuring that products were fresh and well-presented.
- Processed transactions accurately using POS systems, including cash, card, and mobile payments.
- Managed inventory by restocking shelves and coordinating product orders to ensure stock levels were maintained, and waste minimized.
Barista
Columbus Café
Montréal, Canada
09.2021 - 07.2022
- Provided excellent customer service in a fast-paced café environment, handling up to 100+ customer orders per shift during peak hours.
- Managed multiple drink orders simultaneously, ensuring timely service and quality consistency while handling complex custom requests.
- Processed customer transactions swiftly and accurately using POS systems, handling cash, credit, and mobile payments.
- Collaborated with a team of baristas to streamline workflow and ensure smooth operations, especially during peak times.
Barista/Waitress
Le Marais Bakery
San Francisco, France
10.2019 - 04.2020
- Provided high-quality customer service in both barista and waitress roles in a busy restaurant and coffee shop, consistently delivering a positive guest experience.
- Took food and drink orders, delivered them to customers promptly, and ensured order accuracy, providing personalized recommendations based on preferences.
- Handled cash transactions, processed credit card payments, and maintained a balanced cash drawer at the end of shifts.
- Collaborated with the kitchen and barista team to ensure efficient service during high-volume periods, maintaining fast turnaround times without compromising quality.
Waitress/Cook
Crêp'eat
Lyon, France
10.2018 - 09.2019
- Prepared a wide variety of sweet and savory crepes, ensuring each order met customer specifications for taste, texture, and presentation.
- Managed kitchen operations during peak hours, preparing crepes quickly and accurately, while ensuring that food quality and cleanliness standards were consistently met.
- Maintained a clean and organized kitchen, ensuring all food safety protocols were followed and that ingredients were properly stored to minimize waste.
- Assisted in restocking inventory and monitoring stock levels, ensuring all ingredients for crepes and toppings were readily available.
Barista
Starbucks
Lyon, France
10.2016 - 05.2017
- Learned technical Barista Skills : espresso machine operation, coffee brewing techniques, latte art, coffee bean knowledge
- Provided excellent customer service by taking orders, preparing high-quality coffee beverages, and ensuring customer satisfaction.
- Managed cash register transactions, processed payments, and balanced cash drawers at the end of shifts.
- Maintained cleanliness and organization of the workspace, adhering to health and safety standards.
Education
Master's Degree in Sociology -
Lyon 2 University
Lyon, France06-2024
Master 1 in Sociology -
UQAM
Montréal, Canada06-2022
Bachelor of Social Sciences -
Lyon 2 University
Lyon, France06-2021
High School Diploma -
George Washington High School
San Francisco, USA06-2016
Skills
- Coffee expertise and latte art
- Espresso machine operation
- Team collaboration
- Hospitality service expertise
- Multitasking and organization
- Customer-oriented mindset
- Quick and creative thinking
- Emotional intelligence
- Clear and effective communication
Languages
French
Native/ Bilingual
English
Full Professional
Spanish
Full Professional
Certification
- Responsible Service of Alcohol (RSA) - 2025
Timeline
Barista
Aficionado Coffee Shop
01.2024 - 09.2024
Waitress
Mercure Hôtel (4 stars)
06.2023 - 01.2024
Bakery Clerk
Le Beau Marché
10.2022 - 03.2023
Barista
Columbus Café
09.2021 - 07.2022
Barista/Waitress
Le Marais Bakery
10.2019 - 04.2020
Waitress/Cook
Crêp'eat
10.2018 - 09.2019
Barista
Starbucks
10.2016 - 05.2017
Master's Degree in Sociology -
Lyon 2 University
Master 1 in Sociology -
UQAM
Bachelor of Social Sciences -
Lyon 2 University
High School Diploma -
George Washington High School
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