Alicia Neal
Pimpama,Queensland
Summary
Dynamic retail professional with extensive experience at Bunnings, excelling in employee training and customer service. Proven track record in enhancing operational efficiency and driving sales through effective inventory management and visual merchandising. Adept at fostering teamwork and communication, ensuring a motivated workforce and exceptional customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor
Bunnings
Pimpama, QLD
10.2020 - Current
- Facilitated training programs focusing on multi-skilling with greater enthusiasm and satisfaction the result: Introduced streamlined startup and operating processes, manuals and reporting.
- Maintained excellent communication skills in assisting and providing exceptional customer service | Answered telephone enquiries from customers, attended visitors and assisted team enquiries
- Month end tasks and full function of Accounts payable and receivable.
- Processes, batches and inputs vendor invoices, employee expense reports.
- Minimised old merchandise by monitoring sales and adjusting the orders & stock rotation: Minimised stolen items, reporting promptly
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Store Manager
House
Coffs Harbour / Coomera, QLD
04.2014 - 10.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Established customer service standards and monitored staff compliance.
- Implemented successful business strategies to increase revenue and target new markets.
- Maintained accurate records of employee performance reviews.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Recruited, trained and supervised new employees.
Education
High School Diploma -
Toormina High School
Toormina, NSW11-2001
Skills
- Employee training
- Inventory management
- Customer service
- Visual merchandising
- Team leadership
- Performance management
- Teamwork and collaboration
- Problem-solving abilities
- Reliability
- Communication skills
Certification
- First Aid
- CPR
- Fire Warden
Timeline
Supervisor
Bunnings
10.2020 - Current
Store Manager
House
04.2014 - 10.2020
High School Diploma -
Toormina High School
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