Yen Phuong Alicia Nguyen
Sydney,NSW
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Social Media Content Creator
On Tick Finance
01.2024 - Current
- Promoted and marketed works through social media platforms.
- Enhanced brand awareness by creating engaging and shareable social media content.
- Organized, prioritized and managed multiple projects according to dedicated release schedule.
- Created a monthly editorial calendar outlining planned content themes, allowing for strategic alignment between posting schedules and marketing goals.
- Maintained a consistent brand voice across all platforms, building credibility among users and increasing overall trust in the company''s online presence.
- Leveraged industry trends and news to create relevant and timely posts that increased audience interest.
- Managed competing deadlines with efficiency.
- Developed an effective social media strategy, resulting in consistent growth in followers and engagement rates.
- Customized brand message to reach and capture target audience interest and drive engagement.
Administrative Assistant
On Tik Finance
01.2024 - Current
- Scheduled office meetings and client appointments for staff teams.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
Nail Technician
Glamour Nails
02.2020 - 08.2023
- Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
- Boosted salon revenue by upselling additional services and retail products to clients.
- Offered personalized services according to needs and preferences.
- Oversaw schedule to manage appointments of new and existing clients.
- Grew repeat client base through effective marketing and customer service.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Provided clients with advice and education on best nail care practices.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
- Established strong client relationships through exceptional customer service and communication skills.
Education
High School Diploma -
Trinity Lutheran College
Gold Coast, QLDSkills
- Schedule Coordination
- Team contribution
- Microsoft Office
- Social Media Strategy
- Customer Needs Assessment
- Project Planning
- Schedule Management
- Workflow Optimization
- Mail distribution
- Administrative Support
- Verbal Communication
- Multitasking and Time Management
Languages
Vietnamese
Limited Working
Timeline
Social Media Content Creator
On Tick Finance
01.2024 - Current
Administrative Assistant
On Tik Finance
01.2024 - Current
Nail Technician
Glamour Nails
02.2020 - 08.2023
High School Diploma -
Trinity Lutheran College
Similar Profiles
KAREN DICKINSONKAREN DICKINSON
Operations Manager at Health TickOperations Manager at Health Tick
Vishal KumarVishal Kumar
Software Engineer at Tick InfotechSoftware Engineer at Tick Infotech
NIA NDLOVUNIA NDLOVU
Intern at Tick Tech TockIntern at Tick Tech Tock