Alicia Ng Yu Tin
Newcastle , Fletcher,NSW
Summary
Focused, friendly, hard working and passionate Certified Esthetician with 22 years experience in Facial skin rejuvenation and body treatments. Successful at connecting with clients to promote a high quality service, trust, knowledge and a lasting and memorable experience. Excellent customer service and communication skills. Driven to build client relationships and maintain loyal business. Enjoy working in a team, learning and investing in personal growth. Organised and dependable with extensive knowledge of a wide range of cosmecutical skincare and treatments.
Overview
21
21
years of professional experience
Work History
Blue Afro Hair Skin & Body
08.2008 - 05.2023
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- HIFU skin lifting and tightening procedures.
- Derma blading
- Mesoesthetic cosmelan, acnelan and dermalan peels.
- Skin needling and microchanneling.
- Traditional and Medi facial treatments.
- Spa and massage treatments.
- Conducted thorough skin analysis, identifying potential issues and recommending appropriate interventions.
- Analyzed skin condition and made appropriate treatment plans and product recommendations.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion and client satisfaction..
- Educated clients on proper skincare routine maintenance and clients personal expectations of treatment results over time.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products. Developed for their individual needs.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Assessed condition of clients health and lifestyle in order to make recommendations for treatments and improve skin quality.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional friendly customer service, building trust and addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
- Educated patients on treatment options.
- Provided clients with knowledge of all cosmetic services being provided.
- Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Promoted overall wellness among clientele by incorporating aromatherapy techniques into treatments when appropriate.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
- Created repeat business by developing long-term relationships with regular customers.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Developed individualized, therapeutic skin care programs.
- Educated guests on current promotions, events and services within store or salon.
Esthetician
Nicole's Beauty Rooms
Sydney, NSW
03.2005 - 07.2008
Senior Esthetician
Total look Beauty
Sydney, NSW
02.2002 - 03.2005
Education
High School Diploma -
NBSC Mackellar Girls Campus
Manly Vale, NSWDiploma of Beauty Therapy Cidesco Certified - Beauty Therapy
Peninsula College of Beauty Therapy
02.2002
In Clinic Training in High Frequency Ultrasoud
Inmed Aesthetics Australia
Sydney, NSWLutronic Heallite Training in LED Light Therapy
Advanced Cosmecuticals
Sydney, NSWMedik8 Professional Products And Facial Treatments
Advanced Cosmecuticals
Sydney, NSWMesoestetic Professional Products And Treatments.
Advanced Cosmecuticals
Sydney, NSWMesoestetic Advanced Peels Training
Advanced Cosmecuticals
Sydney, NSWMedik8 Advanced Peels Training
Advanced Cosmecuticals
Procell Microchanneling
Procell Therapies
Sydney, NSWAdvanced Microdermabrassion Techniques
Clairderm Professionals
Sydney, NSWDermapen 4 Skin Needling Treatments And Theory.
Inskin
Sydney, NSWEpidermal Levelling Masterclass
Advanced Skin Technology
Sydney, NSWAdvanced Facial Protocol / Medi Facials.
Advanced Skin Technology
Sydney, NSWPlasma Pen Theory And Technique
Plasma Pen
Sydney, NSWDecleor Product Knowledge And Facial Techniques.
True Solutions
Sydney, NSWProduct Knowledge
Dermaviduals
Sydney, NSWSkills
Blue Afro hair, skin & body Manly, Sydney, NSW
Facialist / Senior Beauty Therapist/ Business owner
2008 - 2023
Timeline
Blue Afro Hair Skin & Body
08.2008 - 05.2023
Esthetician
Nicole's Beauty Rooms
03.2005 - 07.2008
Senior Esthetician
Total look Beauty
02.2002 - 03.2005
High School Diploma -
NBSC Mackellar Girls Campus
Diploma of Beauty Therapy Cidesco Certified - Beauty Therapy
Peninsula College of Beauty Therapy
In Clinic Training in High Frequency Ultrasoud
Inmed Aesthetics Australia
Lutronic Heallite Training in LED Light Therapy
Advanced Cosmecuticals
Medik8 Professional Products And Facial Treatments
Advanced Cosmecuticals
Mesoestetic Professional Products And Treatments.
Advanced Cosmecuticals
Mesoestetic Advanced Peels Training
Advanced Cosmecuticals
Medik8 Advanced Peels Training
Advanced Cosmecuticals
Procell Microchanneling
Procell Therapies
Advanced Microdermabrassion Techniques
Clairderm Professionals
Dermapen 4 Skin Needling Treatments And Theory.
Inskin
Epidermal Levelling Masterclass
Advanced Skin Technology
Advanced Facial Protocol / Medi Facials.
Advanced Skin Technology
Plasma Pen Theory And Technique
Plasma Pen
Decleor Product Knowledge And Facial Techniques.
True Solutions
Product Knowledge
Dermaviduals
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