Alicia O'Brien-Redwood
Bateau Bay,NSW
Summary
Compassionate Care Service Employee at Uniting Aged Care, skilled in dementia care and patient advocacy. Enhanced client satisfaction through individualized care plans and effective communication. Demonstrated strong time management and relationship-building abilities, contributing to improved care outcomes and a positive atmosphere for patients and families.
Professional care provider equipped to support and enhance patient well-being. Demonstrates strong team collaboration, adaptability, and reliable performance. Skilled in patient assistance, communication, and maintaining compassionate environment. Focused on delivering results and meeting individual needs efficiently.
Experienced with client care and support, ensuring their comfort and well-being. Utilizes effective communication and problem-solving skills to address client needs. Track record of working collaboratively within team to adapt to changing situations and deliver compassionate care.
Overview
15
15
years of professional experience
Work History
Care Service Employee
Uniting Aged Care
12.2016 - Current
- Delivered compassionate care to clients, ensuring comfort and safety in daily activities.
- Assisted with medication management, adhering to prescribed schedules and protocols.
- Collaborated with healthcare professionals to develop individualized care plans for clients.
- Trained new staff on best practices in patient care and operational procedures.
- Monitored client progress, documenting changes and reporting concerns to supervisors promptly.
- Dementia specific care.
- Palliative Care.
- Medication administration.
- Advocated for clients' rights, ensuring dignity and respect in all interactions and services provided.
- Improved patient satisfaction by providing compassionate care and addressing individual needs.
- Implemented efficiency improvements in service delivery, enhancing overall client satisfaction.
- Efficiently managed time and resources to ensure timely completion of tasks and responsibilities.
- Maintained accurate records, ensuring proper documentation of patient information and care interventions provided.
- Collaborated closely with registered nurses while providing direct care which contributed towards better clinical decision-making processes resulting in improved care outcomes.
- Facilitated activities for patients, promoting engagement and social interaction within the community setting.
- Demonstrated adaptability by effectively managing diverse patient populations with varying levels of care requirements.
- Developed trusting relationships with patients through active listening skills, genuine compassion, and consistent follow-through on commitments made during conversations.
- Provided emotional support for patients experiencing difficult situations, displaying empathy and understanding in all interactions.
- Supported patients'' physical needs by assisting them with daily living tasks such as bathing, dressing, grooming, eating, mobility assistance along with other similar tasks.
- Promoted a positive atmosphere for patients, families, and staff by maintaining effective communication and collaboration skills.
- Participated in quality improvement initiatives by providing suggestions on enhancing care services to better meet patients'' needs and expectations, thus positively impacting overall patient satisfaction levels.
- Contributed to the development of individualized care plans for optimal patient outcomes.
- Coordinated with interdisciplinary teams to provide comprehensive care services for each patient.
Retail Store Manager
WH Smith
01.2011 - 09.2016
- Assisted with daily operations, ensuring smooth customer service and store functionality.
- Learned inventory management processes, supporting stock organization and replenishment efforts.
- Provided support in maintaining visual merchandising standards to enhance product presentation.
- Engaged with customers to address inquiries and resolve issues, fostering positive shopping experiences.
- Collaborated with team members to uphold cleanliness and safety standards throughout the store.
- Participated in training sessions to develop knowledge of products and sales techniques effectively.
- Monitored sales floor activities, contributing to an efficient workflow and customer satisfaction levels.
Education
No Degree - Cert 4 Leadership in Workplace
Dementia Australia
Sydney, NSW08-2025
No Degree - Cert 4 Disability
Novaskill
Tuggerah06-2024
No Degree - Cert 4 Ageing Support
Novaskill
Tuggerah, NSW07-2021
No Degree - Certificate 3 Individual Support
Intercept Group
Tuggerah, NSW12-2016
High School Diploma -
Kincumber High School
Kincumber, NSW09-2002
Skills
- Vital signs monitoring
- Dementia care
- Compassionate care
- Professional boundaries
- Privacy and confidentiality
- Autism support
- Rehabilitation support
- Assistive technology
- Self-care strategies
- Mobility assistance
- Nutrition support
- Health promotion
- Behavioral management
- Care planning
- End-of-life care
- Time management
- Elderly care
- Multitasking and organization
- Verbal and written communication skills
- Patient care
- First aid and safety
- Direct patient care
- Team collaboration
- Safety awareness
- Heavy lifting
- Flexible schedule and availability
- Compassionate communication
- Relationship building
- Personal hygiene assistance
- Housekeeping
- Social interaction
- Patient companionship
- Emotional support
- Patient assessments
- Flexible schedule
- COVID-19 safety policies
- Client documentation
- Meal preparation
- Supportive companionship
- Basic housekeeping
- Medication and appointment reminders
- Medication administration
- Medical record-keeping
- Conflict resolution
- Documentation
- ADL assistance
- Medication management
- Patient management
- Incident reporting
- Behavior redirection
- Complex Problem-solving
- Special needs care
- PPE usage
- Patient advocacy
- Hoyer lifting equipment
- Care plan management
- Care plan assessment
- Records management
- Cultural sensitivity
- Stress management
- Records maintenance
- Case management
- Progress documentation
- Nutrition
- Medical records management
- Care plan adherence
- Disability support
- Indirect patient care
- Compassionate client care
- Community activities
- Patient care and companionship
- Medication coordination
- Quality program protocols
Timeline
Care Service Employee
Uniting Aged Care
12.2016 - Current
Retail Store Manager
WH Smith
01.2011 - 09.2016
No Degree - Cert 4 Leadership in Workplace
Dementia Australia
No Degree - Cert 4 Disability
Novaskill
No Degree - Cert 4 Ageing Support
Novaskill
No Degree - Certificate 3 Individual Support
Intercept Group
High School Diploma -
Kincumber High School