Alicia Pelentsov

Maintained appropriate filing of personal and professional documentation.

• Oversee personal and professional calendars and coordinated appointments for future events.
• Responded to emails and other correspondence to facilitate communication and enhance business processes
• Improved time management through effective prioritization and organization of tasks.
• Liaise with serviceman to ensure all repairs are properly documented and sent away promptly. Ensuring communication is kept current with follow up procedures maintained to assist with a timely repair of th faulty item.
• Data entry of all customer and service department complaints.
• Organise payment of local bills.
• Reconciliation of Transport Companies Accounts, Debtors Reconciliation and Deposit Listing Reconciliation.
• Assist with warehouse and customer deliveries.
• Aid sales staff with queries of general description nd paperwork procedures.
• Manage a team of cashiers, assisting with day to day cashiering and finance responsibilities.
• General office duties - raising paperwork for claims, writing letters, stationary purchases and other duties as directed by the proprietor.
• Assist with chasing up outstanding orders and follow through with customer enquiries/orders.
• Responsible for assisting with hiring and training of new staff members.
• Assist with sales and cashiering when staff are ill or absent keeping knowledge relevant and up to date.
• Weekly payroll and rostering.
• Ensure all staff targets and KPI's are current and on display
• Understanding of admin related stock take procedure.
• Assist the Proprietor with any additional task and personal targets set.
• Be the Proprietors next point of contact whey they are unavailable.
• Assist with daily inventory management including advertising and stock rotation.
• Personally represent the Franchisee upholding the Company's reputation professionally at all times.
• Adhere to all OH&S policies and procedures. Report all incidents and near misses within 24 hours of occurrence. Inform Administration, 2IC and Franchisee of OH&S when hey arise. Attend and participate in all OH&S assigned training. Comply and implement all company OH&S Policies and Procedures and Legislative compliance.
• Maintain a friendly and cheerful attitude, perform staff welfare checks maintaining strong staff morale.
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.

• Responded to inquiries from callers seeking information.
• Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
• Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Improved customer satisfaction with timely and accurate response to inquiries, addressing concerns promptly and professionally.
• Facilitated smooth communication between departments by acting as a liaison, sharing relevant information and updates as necessary.
• Maintained organized records of all transactions, ensuring easy access to information when needed for audits or reporting purposes.
• Assisted in training new employees, providing guidance on company procedures and best practices for operations clerks.
• Demonstrated strong attention to detail while reviewing contracts, invoices, and other documents for accuracy and completeness before processing or filing them away.
• Contributed to cost reduction efforts by identifying areas for improvement and recommending changes to management.
• Managed multiple databases effectively; performed data entry tasks with high accuracy rates while adhering to established deadlines.
• Coordinated with team members to ensure timely completion of assigned tasks, addressing any bottlenecks/barriers proactively – driving smooth daily operations within the department.
• Reduced processing time for customer requests by effectively prioritizing tasks and delegating responsibilities.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Edited and proofread documents for accuracy and completeness.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Compiled and analyse data to produce reports.
• Created and maintained detailed records of all office activities.
• Assist warehouse enquiries and customer deliveries.
• Organise and return faulty goods to the manufacturer in a timely manner.
• General Office duties - raising paperwork for claims, writing letters, stationary purchases, mail, filing and other duties as directed by the proprietor
• A clear understanding of admin related stock procedure.
• Maintain a friendly, cheerful and helpful attitude with customers and team members.
• Assisted with onboarding of new employees.
• Edited documents to keep company materials free of grammar errors.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Reconciled account files and produced monthly reports.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
• Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information.
• Managed multi-line phone system and pleasantly greeted patients.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
• Transcribed phone messages and relayed to appropriate personnel.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
• Fostered welcoming environment, greeting patients warmly upon arrival.
• Supported patient care by scheduling appointments to accommodate urgent health needs.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional attitude.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.