Alicia Smedley
Caboolture,QLD
Summary
Passionate about making a positive impact and dedicated to serving the community, my career goal is centered around assisting others. Committed to helping those in need, I am driven to contribute to the betterment of society. Seeking a role that allows me to utilize my skills and passion, I am eager to make a meaningful difference in the lives of individuals and the community as a whole.
Proven ability to proactively take charge and efficiently manage tasks, ensuring timely completion of projects. Adept at fostering strong relationships and effectively communicating with others.
While upholding QPS policy standards.
Overview
9
9
years of professional experience
Work History
Analyst
Queensland Police Service
08.2024 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Generated reports detailing findings and recommendations.
- Conducted comprehensive background checks on applicants as part of security clearance procedures for sensitive roles.
- Gathered, organized and input information into digital database.
- Maintained spreadsheets and filing of data across multiple systems.
- Processed requests for service from internal and external government departments.
- Comprehensive knowledge and use of Microsoft systems.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files.
- Prepared professional correspondence, including memos, phone calls, and emails, ensuring accuracy and timeliness.
Sales Associate
Big W (Woolworths Group)
08.2018 - 07.2024
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Provided positive first impressions to welcome existing, new and potential customers
- Used POS system to process sales, returns, online orders and gift card activations
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Demonstrated ability to work both independently and as part of a team in a fast-paced environment
- Answered incoming calls and assisted customers with inquiries and requests in a professional and timely manner
- Developed strong communication skills by effectively listening to callers' needs and responding appropriately.
- Passionate about learning and committed to continual improvement.
- Enhanced customer experiences by creating visually appealing and high-quality balloon art for various events.
- Expanded clientele base through positive word-of-mouth referrals, generated from exceptional performances at events.
- Boosted repeat business by fostering strong relationships with clients and providing professional, reliable service.
Teacher ( Work Experience )
Morayfield State High School
05.2023 - 05.2023
- Helped to explain assignments and test instructions to boost student comprehension
- Supervised students to proactively identify and resolve disputes or safety hazards
- Utilized various instructional strategies to engage students in active learning opportunities
- Provided administrative support by photocopying class materials and organizing digital files
- Prepared classroom for daily lessons and cleaned and organized between classes
- Prepared materials used during lectures or demonstrations for classes
- Maintained a safe and supportive classroom environment for all students
- Displayed student work and accomplishments to improve morale
- Worked with individual students or small groups of students to reinforce information learning
- Supported the use of technology in the classroom to enhance student learning experiences
- Provided individualized instruction to students with special needs or learning disabilities
- Helped develop behavior management techniques to address challenging behaviors among students
- Modeled acceptable behavior and built rapport with students to aid in classroom management
- Participated in professional development workshops related to curriculum planning and implementation
- Conducted one-on-one tutoring sessions with struggling students
- Assisted teachers in creating and implementing lesson plans for students.
Project Team Member
Queensland University Of Technology
03.2022 - 04.2022
- The Teaching Artist Start-Up, was a student lead project that was conducted during my final year of my Bachelors degree
- Creating and developing a successful holiday program for 20 children aged 6 - 9
- Helped to explain assignments and test instructions to boost student comprehension
- Supervised students to proactively identify and resolve disputes or safety hazards
- Utilized various instructional strategies to engage students in active learning opportunities
- Provided administrative support by photocopying class materials and organizing digital files
- Prepared classroom for daily lessons and cleaned and organized between classes
- Prepared materials used during lectures or demonstrations for classes
- Maintained a safe and supportive classroom environment for all students
- Displayed student work and accomplishments to improve morale
- Worked with individual students or small groups of students to reinforce information learning
- Supported the use of technology in the classroom to enhance student learning experiences
- Provided individualized instruction to students with special needs or learning disabilities
- Helped develop behavior management techniques to address challenging behaviors among students
- Modeled acceptable behavior and built rapport with students to aid in classroom management
- Participated in professional development workshops related to curriculum planning and implementation
- Conducted one-on-one tutoring sessions with struggling students
- Assisted teachers in creating and implementing lesson plans for students
- The workshops gave the opportunity for children to experience the creative industries, while also giving my peers and i hands on experience in leading our own classroom and working with children
- Further knowledge we acquired while undertaking this self-guided project include: Volunteer Blue Care
- Handled financing, Workshop scheduling and time management, Marketing, Design - logo, posters, uniform
- Writing the Code of conduct, permission forms for guardians, risk assessment forms
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Waitress - Work Experience
The Coffee Club
09.2016 - 09.2016
- Made proactive decisions around process improvements to develop our outcome before delivery
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
Bachelor Of Arts (Visual Arts) -
Queensland University of Technology
Brisbane, QLD2022
Diploma In Secondary Education -
Queensland University of Technology
Brisbane, QLD2025
High School -
St Benedict's College
North Lakes, QLD2018
Skills
- Excellent people skills
- Time management
- Problem-solving skills
- Multi-tasking strength
- Organisation
- Verbal Communication
- Conflict Resolution
- Verbal and Written Communication
- Reading Comprehension Skills
- Teamwork and Collaboration
- Dispute Mediation
- Energetic and Enthusiastic
- Microsoft office systems
References
- Courtney Durrant, Team Leader, (046) 894-6082, Courtney.durrant@gmail.com
- Caprice Rose, Manager, (042) 672-6235, Caprice_Rose12@hotmail.com
Timeline
Analyst
Queensland Police Service
08.2024 - Current
Teacher ( Work Experience )
Morayfield State High School
05.2023 - 05.2023
Project Team Member
Queensland University Of Technology
03.2022 - 04.2022
Sales Associate
Big W (Woolworths Group)
08.2018 - 07.2024
Waitress - Work Experience
The Coffee Club
09.2016 - 09.2016
Bachelor Of Arts (Visual Arts) -
Queensland University of Technology
Diploma In Secondary Education -
Queensland University of Technology
High School -
St Benedict's College
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