Alicia Smith
Jabiru,NT
Summary
A skilled Team Leader with extensive experience in guiding workgroup activities, developing strategies, providing training, setting goals, and soliciting team feedback. Possesses exceptional interpersonal and communication skills, with a focus on conveying goals and vision effectively. Adept at problem-solving, networking, and building consensus. Committed to enhancing employee satisfaction and achieving business success, demonstrating diplomacy, friendliness, and a strong dedication to employee training. Additionally, brings a high level of cultural understanding, fostering inclusivity and collaboration within diverse teams. A hardworking team player equipped with the necessary experience and knowledge to address various operational demands.
Overview
16
16
years of professional experience
Work History
Public Health Team Leader
Red Lily Health Services
04.2019 - Current
- Manage and lead Red Lily Public Health Team.
- Prepare regular performance reports and compliance reports for Transition Manager.
- Support Red Lily Health Board and governance bodies.
- Monitor and evaluate health services, programs, and projects.
- Provide administrative support and maintain records.
- Coordinate team activities, training, and leave approvals.
- Enhance team productivity and streamline workflows.
- Develop team members' skills through coaching.
- Lead cross-functional teams for project execution.
- Manage conflict resolution and communication channels.
- Coordinate resources effectively and implement employee recognition programs.
- Set performance expectations and optimize resource allocation.
- Collaborate with other department leaders and promote continuous improvement.
- Evaluate team member performance and maintain database systems.
- Educate staff on organisational goals and maintain a safe work environment.
- Communicate KPIs, assist in recruitment, and manage leave requests.
- Hold weekly team meetings and promote high standards.
- Build strong relationships with team members and customers.
- Maintain an inclusive and diverse team culture.
Chronic Disease Coordinator
NTG - NT Health
10.2018 - 04.2019
- Increased efficiency through streamlined coordination and new organisational systems.
- Managed project timelines, ensuring milestones and deadlines were met.
- Improved team productivity with regular communication and updates.
- Coordinated cross-functional teams for seamless project execution.
- Enhanced client satisfaction by promptly addressing inquiries and concerns.
- Developed comprehensive reports for informed decision-making.
- Collaborated with department heads to align strategic plans.
- Resolved conflicts among team members through effective mediation.
- Entered data, generated reports, and produced tracking documents.
- Participated in workshops for personal and professional development.
- Developed and implemented individualized disease management plans.
- Monitored patient health outcomes and compliance with treatment plans.
- Worked with facility personnel to establish care strategies for chronic diseases.
- Directed a program providing services for chronic disease management.
Special Education Support Officer
NTG - Dept Of Education
01.2018 - 10.2018
- Improved department efficiency through process streamlining and new policies.
- Enhanced communication among team members via regular meetings and open dialogue.
- Increased employee satisfaction with constructive performance evaluations and targeted feedback.
- Boosted team morale through recognition programs, resulting in higher productivity.
- Collaborated with stakeholders to enhance early childhood education services' capacity.
- Implemented initiatives and programs to meet Directorate priorities for children with disability.
- Assessed and determined appropriate early childhood supports for disability and additional needs.
- Assisted in interpreting reports from various specialists.
- Conducted data analysis and prepared reports for program development and review.
- Facilitated policies for effective implementation.
- Prepared quality evidence-based written reports, submissions, and correspondence.
Program Manager
Girls Academy
07.2017 - 12.2017
- Improved program efficiency through process streamlining and time-saving solutions.
- Managed cross-functional teams, ensuring projects were completed on time and within budget.
- Increased project visibility with regular status updates, engaging stakeholders effectively.
- Developed strategic plans with clear objectives and achievable milestones.
- Implemented risk management strategies to overcome potential barriers.
- Established strong relationships with key stakeholders to garner support.
- Coached team members on productivity strategies to achieve goals.
- Streamlined and monitored quality programs to meet compliance requirements.
- Cultivated positive rapport among employees to boost morale and retention.
Extended Hours Program Coordinator
Children's Ground
11.2015 - 06.2017
- Create and manage diverse Extended Hours activities in consultation with relevant teams.
- Tailor activities to children's interests, promoting exposure to new ideas and challenges.
- Develop intentional activities to achieve specified outcomes and engage children effectively.
- Manage and develop Extended Hours staff, fostering their growth and development.
- Establish partnerships with families, schools, and the community.
- Oversee processes supporting Extended Hours operations.
- Provide clear vision, leadership, and training for staff.
- Develop operational plans for activity development and delivery.
- Record user data for monitoring and evaluation purposes.
- Contribute to research activities as needed.
- Maintain accurate records and ensure confidentiality.
- Prepare reports as required.
- Engage with local Bininj (Indigenous) people to inform curriculum and planning.
- Ensure cultural sensitivity and promotion in program activities.
- Support Indigenous families and value their contributions.
- Implement and update policies and procedures as necessary.
- Ensure compliance with quality standards and safety regulations.
- Embed risk management and WH&S into operational practice.
- Provide mentoring and guidance to staff.
- Cultivate professional relationships in the region and with external partners.
- Represent Children's Ground at meetings.
- Contribute to strategic planning and organisational development.
- Participate in professional development programs and language classes.
- Undertake additional tasks as needed to support Children's Ground West Arnhem.
Area Trainer and Assessor
Hamilton Island Enterprises
01.2010 - 05.2015
- Equip operational team members with necessary skills for their roles.
- Facilitate professional onboarding and induction for new staff.
- Ensure Standards of Excellence align with business needs and are met.
- Support housekeeping staff in performing duties according to standards.
- Evaluate staff performance and schedule extra training as needed.
- Review standards with learning and development managers.
- Conduct ongoing training needs analysis and sessions.
- Improve procedures for enhanced productivity and professionalism.
- Manage training administration in compliance with standards.
- Maintain effective communication channels and attend meetings.
- Temporary replace housekeeping managers when necessary.
- Plan, organise, and facilitate training sessions.
- Ensure workplace trainers are adequately skilled.
- Conduct comprehensive training sessions to enhance employee skill sets.
- Streamline onboarding process for smoother transitions.
- Develop tailored training materials for improved performance.
- Collaborate with management on training strategies for improvement.
Regional Executive - Southeast Queensland
AHS Hospitality
07.2009 - 01.2010
- Increased regional sales through effective marketing strategies and client relationship building.
- Achieved territory expansion via targeted prospecting and successful negotiations.
- Streamlined operations for improved efficiency through team restructuring and new processes.
- Boosted customer satisfaction with proactive issue resolution and communication.
- Trained and supervised staff to ensure quality standards.
- Managed labour budgets and personnel performance.
- Ensured adherence to industrial relations policies.
- Assisted in running housekeeping contracts and maintained quality control.
- Conducted regular inspections and problem-solving as needed.
- Liaised with management and directors to address issues and maintain profitability.
- Coordinated workplace training and conducted training needs analysis.
- Assisted in recruitment, discipline, and discharge of staff.
- Conducted workplace assessments and managed administrative tasks.
- Investigated accidents and ensured compliance with OH&S guidelines.
- Managed legislative compliance and promoted OH&S initiatives.
- Facilitated communication with employees regarding OH&S issues.
- Encouraged efficiency and pride in work performance.
- Addressed grievance matters and controlled employee records.
- Supervised all staff and management for AHS operations.
Quality and Systems Officer QLD/NT System Administrator
AHS Hospitality
01.2009 - 07.2009
- Developed custom applications to enhance business productivity and workflows.
- Conducted Compliance Audits at AHS sites and communicated results to teams.
- Produced and distributed quality inspections and reports to operations teams.
- Reconciled national quality data and generated specific reports.
- Collated and distributed other reporting as per business needs.
- Undertook quality-based operations projects as required.
- Trained and developed operational team members on quality systems and standards.
- Managed and controlled quality management system and equipment.
- Handled administrative duties in line with business requirements.
- Maintained knowledge of latest equipment, chemicals, and tools.
- Sourced feedback and ideas from sites to update company policies and procedures.
Recruitment and Training Officer NSW/ACT
AHS Hospitality
07.2008 - 01.2009
- Improved department efficiency through process streamlining and new policies.
- Enhanced communication among team members via regular meetings and open dialogue.
- Increased employee satisfaction with constructive performance evaluations and feedback.
- Boosted team morale through recognition programs, leading to higher productivity.
- Managed recruitment strategies to achieve company objectives.
- Handled placement of display advertisements and internal vacancies.
- Conducted recruitment for all line staff and processed start-up paperwork.
- Prepared employment packs and ensured staff received company induction.
- Monitored probationary periods and conducted follow-up visits.
- Coordinated traineeships and external training programs.
- Ensured compliance with HR policies and procedures.
Education
Culturally Responsive Trauma Informed Practice
AMSANT
Darwin, NT03.2024
Indigenous Applied Suicide Intervention Skills
University of Queensland
Brisbane, QLD09.2023
HLTAID011 - Provide First Aid
Swinburne University of Technology
Melbourne, VIC03.2023
Mandatory Reporting
NAPCAN
Darwin, NT05.2021
Child Safe Organisations Workshop
NAPCAN
Darwin, NT05.2021
7 Steps of Safety Workshop
NAPCAN
05.2021
CHC50108 - Diploma of Disability
Southwestern Sydney Institute of TAFE
Campbelltown, NSW11.2016
CHC52008 - Diploma of Community Services
Southwestern Sydney Institute of TAFE
Campbelltown, NSW08.2016
FPICOT3259 - Operate A Vehicle On Unsealed Roads
Charles Darwin University
Darwin, NT07.2016
FPIFGM3215 - Perform Complex 4x4 Operations
Charles Darwin University
Darwin, NT07.2016
TAELLN411 - Address Adult LL & N Skills
Healthy Business Training Academy
05.2014
TAE40110 - Cert IV in Training And Assessment
Sunshine Coast Institute of TAFE
Maroochydore, QLD05.2014
SIT50312 - Diploma of Hospitality
Robert Oatley College
Hamilton Island, QLD02.2014
BSB51107 - Diploma of Management
Sunshine Coast Institute of TAFE
Maroochydore, QLD06.2012
TAA40104 - Cert IV in Training And Assessment
Sunshine Coast Institute of TAFE
Maroochydore, QLD07.2010
Skills
- Coaching, mentoring, and complaint resolution
- Experience coordinating successful activities for children and young people
- Relevant tertiary qualifications and supervisory experience
- Passion for child development and effective planning skills
- Ability to work collaboratively in demanding environments
- Familiarity with program policies and procedures development
- Experience working with Indigenous communities and in start-up environments
- Understanding of OSHC National Quality Framework and My Time, Our Place Curriculum
- Skills in client service, team supervision, and employee evaluation
- Proficiency in quality improvement, issue resolution, and goal setting
- Strong problem-solving, leadership, and teamwork abilities
- Attention to detail, conflict resolution, and analytical thinking skills
- Effective communication, active listening, and relationship building capabilities
- Adaptability, task prioritization, and multitasking proficiency
- Self-motivation, professionalism, and continuous improvement mindset
Referees
Stephen Hayes
Red Lily Health Services
Transition Manager
Mobile: 0437 763 990
Marcia Brennan
West Arnhem Regional Council
Aged Care Manager
Mobile: 0436 361 601
Joanne Christophersen
Adjumarllarl Aboriginal Corporation
CEO
Mobile: 0447 926 985
Jeanie Govan
Northern Territory Aboriginal Investment Corporation (NTAIC)
Grants Project Officer
Mobile: 0499 572 406
Timeline
Public Health Team Leader
Red Lily Health Services
04.2019 - Current
Chronic Disease Coordinator
NTG - NT Health
10.2018 - 04.2019
Special Education Support Officer
NTG - Dept Of Education
01.2018 - 10.2018
Program Manager
Girls Academy
07.2017 - 12.2017
Extended Hours Program Coordinator
Children's Ground
11.2015 - 06.2017
Area Trainer and Assessor
Hamilton Island Enterprises
01.2010 - 05.2015
Regional Executive - Southeast Queensland
AHS Hospitality
07.2009 - 01.2010
Quality and Systems Officer QLD/NT System Administrator
AHS Hospitality
01.2009 - 07.2009
Recruitment and Training Officer NSW/ACT
AHS Hospitality
07.2008 - 01.2009
Culturally Responsive Trauma Informed Practice
AMSANT
Indigenous Applied Suicide Intervention Skills
University of Queensland
HLTAID011 - Provide First Aid
Swinburne University of Technology
Mandatory Reporting
NAPCAN
Child Safe Organisations Workshop
NAPCAN
7 Steps of Safety Workshop
NAPCAN
CHC50108 - Diploma of Disability
Southwestern Sydney Institute of TAFE
CHC52008 - Diploma of Community Services
Southwestern Sydney Institute of TAFE
FPICOT3259 - Operate A Vehicle On Unsealed Roads
Charles Darwin University
FPIFGM3215 - Perform Complex 4x4 Operations
Charles Darwin University
TAELLN411 - Address Adult LL & N Skills
Healthy Business Training Academy
TAE40110 - Cert IV in Training And Assessment
Sunshine Coast Institute of TAFE
SIT50312 - Diploma of Hospitality
Robert Oatley College
BSB51107 - Diploma of Management
Sunshine Coast Institute of TAFE
TAA40104 - Cert IV in Training And Assessment
Sunshine Coast Institute of TAFE
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