Alicia Surendran
CRANBOURNE NORTH,Victoria
Summary
I am a Monash University Science student majoring in Immunology with a strong interest in caring for others and supporting their wellbeing. In my role as a Banking Consultant at ANZ, I regularly assist people from diverse backgrounds and often help customers through sensitive or stressful situations. These experiences have shown me how much I value compassionate service, and I hope to bring this same care to patients and families in a hospital environment.
Overview
7
7
years of professional experience
Work History
Banking Consultant
ANZ
01.2022 - Current
- Delivered tailored banking solutions to meet client needs and enhance customer satisfaction.
- Analysed financial data to identify trends, providing insights for informed decision-making.
- Trained new consultants on banking products and compliance regulations, fostering team knowledge sharing.
- Communicated lending decisions to customers.
- Manage service queues in a fast paced environment while maintaining accuracy and attention to detail
- Work collaboratively with colleagues to ensure safe and efficient branch operations
Food Service Worker
McDonald's
08.2018 - 03.2020
- Delivered exceptional customer service while maintaining cleanliness and organisation in dining area.
- Operated kitchen equipment efficiently to prepare food items according to quality standards.
- Trained new team members on food safety protocols and operational procedures.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Maintained compliance with health and safety regulations to promote a safe working environment.
- Utilised strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Education
Bachelor of Science - Immunology
Monash University
Clayton, VIC11-2026
Avila College
Mount Waverley, VIC10-2020
Skills
- Warm and Approachable Communication – able to make others feel comfortable and valued when interacting
- Friendly and Positive Attitude – consistently maintains a welcoming presence, even in busy or stressful situations
- Active Listening – takes the time to understand people’s needs, concerns, and questions before responding
- Clear and Confident Speaking – able to communicate information in a way that is easy for others to understand
- Relationship Building – naturally able to connect with people from different ages, backgrounds, and cultures
- Empathy & Patience – shows care and understanding when supporting individuals who may be confused, upset, or stressed
- Conflict De-escalation – stays calm when someone is frustrated and works toward a respectful and positive outcome
Timeline
Banking Consultant
ANZ
01.2022 - Current
Food Service Worker
McDonald's
08.2018 - 03.2020
Bachelor of Science - Immunology
Monash University
Avila College