Alicia Tahana
Woolloongabba,QLD
Summary
Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Program Coordinator
DLGSC Camps
05.2021 - 11.2023
- Organized and managed program development from conception through successful execution.
- Developed and implemented training programs for staff.
- Tracked and reported expenses accurately to manage program budgets.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
Outdoor Instructor
DLGSC Camps
01.2015 - 02.2018
- Supervised camp activities to address behavioral issues and promote fun, safety and inclusivity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Resolved conflicts that arose between clients by listening to complaints and finding appropriate solutions.
- Monitored participation in recreational activities to provide assistance to participants.
- Assisted in preparing recreational materials and supplies for each activity.
Bookings Officer
DLGSC Camps
12.2015 - 12.2017
- Confirmed smooth operations between clients and recreation camp by acting as liaison.
- Managed and filed contracts, invoices and other documents associated with client on KX Booking system
- Handled client enquiries across multiple recreation sites and facilities
- Conducted training of new employees in Booking system and management
Education
Supervisor Skill Sets - Outdoor Recreation
Healthy Business Training Academy
Perth, WA09.2020
Certificate III - Outdoor Recreation
South West Institute of Technology
Perth, WA11.2015
Skills
- Managing risks in the workplace
- Adapting to evolving situations
- Training and mentoring
- Accurate and efficient data entry
- Knowledge in Government policies and procedures
- Clear and honest communicative style
- Excellent interpersonal skills
Certification
- Flat water Kayak Guide
- Artificial Abseiling Instructor
- Flat water Canoeing Instructor (expired)
- Student Teacher Aquatic Rescue Training
- Provide First Aid units (HLTAID009 - 011)
- Provide Advanced Resuscitation and oxygen therapy
- Youth Mental Health First Aid
- Regional Skippers Ticket (RST)
- Electrical Tagging and Testing Course
Referees
BERNADETTE SURIANI
DLGSC A/QUALITY OPERATIONS MANAGER
08 6552 1714
Bernadette.suriani@dlgsc.wa.gov.au
GRAHAM SHARPE
DLGSC A/MANAGER METROPOLITAN RECREATION CAMPS
08 9492 9780
Graham.sharpe@dlgsc.wa.gov.au
CRAIG WAITE
DLGSC CAMP MANAGER, POINT WALTER RECREATION CAMP
08 9492 9786
Craig.waite@dlgsc.wa.gov.au
Timeline
Senior Program Coordinator
DLGSC Camps
05.2021 - 11.2023
Bookings Officer
DLGSC Camps
12.2015 - 12.2017
Outdoor Instructor
DLGSC Camps
01.2015 - 02.2018
Supervisor Skill Sets - Outdoor Recreation
Healthy Business Training Academy
Certificate III - Outdoor Recreation
South West Institute of Technology
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