Alicia Thorpe
Toongabbie,NSW
Summary
Proven team player with a strong work ethic and exceptional customer service skills, honed at Grill'd and other fast-paced environments. Excelled in staff supervision, maintaining cleanliness, and adhering to food safety standards, significantly enhancing dining experiences. Recognized for leadership and efficiency, adept at multitasking and problem-solving to meet high-volume demands.
Overview
3
3
years of professional experience
Work History
Food Service Team Memeber
Grill'd
02.2024 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Earned recognition from management for consistent punctuality, strong work ethic, and excellent teamwork skills.
- Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Received orders from customers and input into order management system.
- Distributed food during busy peak periods to drive customer satisfaction.
- Prepared food orders to support waitstaff and other team members.
- Handled customer concerns promptly and professionally, resulting in increased customer loyalty and repeat business.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Enhanced customer satisfaction by providing efficient and friendly service during food preparation and order delivery.
- Maintained a clean and sanitary work environment by adhering to strict health and safety guidelines, ensuring a safe dining experience for all customers.
- Contributed to the achievement of sales targets through upselling techniques and suggestive selling of menu items.
Trainee
Kidz Ink
09.2023 - 02.2024
- Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Interacted with customers under supervision to support operational objectives.
Team Member
KFC Parramatta L1 Food Court
05.2021 - 09.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Education
HSC & ATAR - High School
Merrylands High School
Merrylands 09.2023
Skills
- Strong Work Ethic
- Cleaning and sanitation
- Excellent customer service
- Order taking accuracy
- Cleanliness
- Food safety knowledge
- Efficient workflow
- Cash handling expertise
- Food presentation
- Sanitation Standards
- Staff Leadership
- Staff Supervision
- Multitasking
- Fast-Paced Environment
- Customer Service
- Quick Learner
- Problem-Solving
- Heavy Lifting Capacity
- Team Oriented
- Positive Attitude
- Attention to Detail
- Food and Safety Standards
Timeline
Food Service Team Memeber
Grill'd
02.2024 - Current
Trainee
Kidz Ink
09.2023 - 02.2024
Team Member
KFC Parramatta L1 Food Court
05.2021 - 09.2023
HSC & ATAR - High School
Merrylands High School