Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ALICIA TIOFANNY

Melbourne,Australia

Summary

Dedicated Monash University student with hands-on experience in sales, customer service, and bookkeeping across multiple companies. Developed expertise in customer engagement, sales techniques, and product knowledge while maintaining high store standards as a Sales Representative at Dyson and Sales Associate at Cotton On. Handled bookkeeping tasks, including payroll, accounts receivable and payable, and financial record management at PT. Tunas Jadi Utama, ensuring smooth operations and timely processing. Committed to continuous improvement, thriving in collaborative environments, and aligning with company goals while staying updated on industry trends. Passionate about delivering exceptional customer experiences and contributing to business growth through both academic learning and practical experience.

Overview

4
4
years of professional experience

Work History

Bookkeeper

PT.TUNAS JADI UTAMA
02.2021 - 10.2022
  • Maintaining financial records and documentation: organizing and storing financial records for easy retrieval and reference.
  • Managing payroll: calculating employee wages, deductions, and taxes. Ensuring that employee salaries are processed accurately and on time.
  • Managing accounts receivable and accounts payable: track and manage the company’s accounts receivable and accounts payable. Maintain records or invoices.
  • Collaboration: often collaborate with other team members to ensure smooth financial operations or resolve any issues that may arise.
  • Communication: communicate regularly with colleagues for clarification related to financial transactions, invoices, payments, and other financial matters, and understand financial data or processes.

Sales Representative

Dyson
10.2023 - Current
  • Engaged with customers to understand their needs and provided expert advice on Dyson products
  • Conducted product demonstrations, highlighting features and benefits to drive sales
  • Built strong customer relationships, ensuring a positive shopping experience and fostering brand loyalty
  • Achieved monthly sales targets through effective customer interaction and product knowledge
  • Identified sales opportunities, cross-selling, and up-selling additional products to increase average transaction value
  • Tracked sales metrics and provided regular performance reports to management
  • Maintained in-depth knowledge of Dyson's product range, including new releases and technological advancements
  • Participated in ongoing training to stay updated on product features and company promotions
  • Educated customers on product care and maintenance to ensure long-term satisfaction
  • Organized and maintained product displays to ensure they were visually appealing and aligned with brand standards
  • Assisted in setting up promotional displays and in-store marketing materials to highlight new and featured products
  • Monitored inventory levels and coordinated with stock management to ensure product availability
  • Handled customer inquiries and complaints professionally, providing solutions and ensuring customer satisfaction
  • Followed up with customers post-purchase to gather feedback and encourage repeat business
  • Worked closely with the sales team to develop strategies for meeting sales goals and enhancing customer service
  • Participated in team meetings, contributing ideas for improving sales performance and customer engagement

Sales Associate

Cotton On
10.2023 - Current
  • Greeted customers upon arrival and provided a welcoming and friendly atmosphere
  • Assisted customers with product inquiries, offering personalized recommendations to enhance their shopping experience
  • Handled customer complaints and returns professionally, ensuring high levels of customer satisfaction
  • Operated cash registers efficiently, accurately processing cash, credit, and debit transactions
  • Promoted ongoing sales, discounts, and loyalty programs to increase store revenue
  • Maintained a deep understanding of Cotton On's product range, including new arrivals and seasonal trends
  • Provided detailed product information, helping customers make informed purchasing decisions
  • Ensured the store was always clean, organized, and visually appealing
  • Conducted regular inventory checks, restocked shelves, and arranged displays according to company guidelines
  • Worked closely with team members to achieve daily sales targets and store objectives
  • Addressed and resolved customer issues promptly, fostering a positive shopping experience
  • Managed difficult situations tactfully and diplomatically, ensuring customer satisfaction while adhering to company policies
  • Utilized POS systems for efficient transaction processing

Education

Diploma - Bachelor of Business

Monash College
Melbourne, Docklands
06-2023

Skills

  • Customer Service
  • Ability to Work in a Team
  • Adaptability
  • Effective Time Management
  • Attention to Detail
  • Customer service

Languages

Bahasa Indonesia
English

Timeline

Sales Representative

Dyson
10.2023 - Current

Sales Associate

Cotton On
10.2023 - Current

Bookkeeper

PT.TUNAS JADI UTAMA
02.2021 - 10.2022

Diploma - Bachelor of Business

Monash College

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ALICIA TIOFANNY