Summary
Overview
Work History
Education
Skills
Strengths And Qualities
Availability
References
Certification
Barista Trained
Timeline
Generic

Alicia Tran

Thomastown

Summary

I am extremely motivated and confident in my ability to analyze and organize my work appropriately. The experience I had at the coffee shop and convenience store can support me do well in your store such as taking orders, assisting the customer's orders, serving tables, setting up, and cleaning in your store. Indeed, in my experiences, I understand human interaction, hospitality jobs, and problem-solving. Furthermore, with outgoing and friendly behavior I believe it will suit your hiring.

Overview

2
2
years of professional experience
1
1
Certification

Work History

FOH/Waitress + Barista (Part-time)

San Churro
02.2024 - Current
  • Shop cleaning and ensuring a professional environment for staff and customers
  • Provide outstanding client service
  • Restock when the end of shifts
  • Flexible in different areas in the shop (Coffee bar, front counter, cashier, and serving customers) which enhances productivity and efficiency
  • Ensure the correct shots and syrups used
  • Ensure the correct type of milk is used
  • Check the coffee standards ( dose: yield )
  • Setting up the machine
  • Responsible for cleaning the coffee bar

Barista/All Rounder

The Coffee Club
07.2023 - 01.2024
  • Explain the menu and recommend/ offer them to try new food/beverages.
  • Pack/Run orders and present them.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Cleaned counters, machines, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Steam the milk with the correct pressure and temperature levels.

Barista/Cafe Crew

McDonald's Elizabeth Street
09.2022 - 01.2024
  • Run coffee orders
  • Ensure the correct shots and syrups used ( or any special requirements)
  • Check the front counter and cafe stocks and fill out the stock-list
  • Take orders, assist them with their individual/special requirements, and ensure the correct orders.
  • Maintained a clean, and organized workspace for optimal productivity and safety
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

Education

Bachelor of Nursing - Nursing

La Trobe University
Melbourne, VIC
2027

Skills

  • Fluent in English
  • Accept challenges and adapt to new ones
  • Team player and willingness to support
  • Efficient service
  • Time management skills to complete tasks within required timeframes
  • Friendly & Professional approach

Strengths And Qualities

  • Demonstrates good communication skills with a wide range of people from diverse backgrounds.
  • Ready to learn and absorb new things.
  • Able to make excellent coffee/ cafe-arts.
  • Friendly and easy-going with co-workers.
  • Good English
  • Good in time management and can complete tasks within required timeframes.
  • Can work efficiently with a team or individual.
  • Hard-working and willing to take shifts when the shop is staff shorted.

Availability

Monday: 8am-1pm

Tuesday/Saturday/Sunday: All day

References

Mr Eric Lieu, 0423343512, duy.lieu@icloud.com

Certification

  • Certified Barista, Rancillio products of Epicure Vina - 5th December 2023

Barista Trained

Italian Coffee Menu

Espresso

Latte Art

Brewing Coffee

Timeline

FOH/Waitress + Barista (Part-time)

San Churro
02.2024 - Current

Barista/All Rounder

The Coffee Club
07.2023 - 01.2024

Barista/Cafe Crew

McDonald's Elizabeth Street
09.2022 - 01.2024

Bachelor of Nursing - Nursing

La Trobe University
Alicia Tran