Alicia Wilkins
Terrigal,NSW
Summary
Compassionate Youth Officer known for high productivity and efficiently completing tasks. Specialize in behavioral management, program development, and crisis intervention to support youth in challenging environments. Excel using empathy, communication, and adaptability to connect with and guide young individuals towards positive outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Youth Officer
Frank Baxter Youth Justice Centre
Kariong, NSW
02.2024 - Current
- Organised recreational activities such as sports, music and art classes to encourage participation from all youths.
- Developed individual learning plans to support young people in achieving their goals.
- Provided advice and guidance to help young people make informed decisions about their future.
- Assisted in developing policies that outline expectations of behaviour for participants in youth programs.
- Maintained accurate records of program activities, including participant feedback, outcomes and achievements.
- Produced reports detailing progress made towards achieving project objectives.
- Provided counselling services to assist young people dealing with personal issues or mental health problems.
- Participated in professional development training courses related to working with children and adolescents.
- Reminded patients to take prescribed medications or nutritional supplements.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Prepared patients for self-management and decision-making responsibilities.
- Monitored client progress and updated case files accordingly.
Supervisor
Mooney Mooney Club
Hawkesbury River, NSW
08.2016 - 01.2021
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Organized special events such as company picnics or holiday parties for employees.
- Created new strategies for improving customer service standards within the organization.
- Responded to customer questions regarding products, prices and availability.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Acted as a liaison between upper management and staff, facilitating open communication.
Receptionist Administrator
Mooney Mooney Club
Hawkesbury River, NSW
08.2016 - 01.2021
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Managed the distribution of incoming mail, faxes, and packages.
- Assisted with administrative tasks such as data entry into company databases.
- Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
- Assisted with coordination of events including booking venues, catering services.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Ensured that reception area is kept safe at all times by monitoring security cameras.
- Participated in regular training sessions related to customer service best practices.
- Adhered to company policies regarding confidentiality of sensitive information.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Facilitated smooth communication between staff and senior management through diligent message delivery.
- Organized and scheduled office events, meetings, and conferences, including logistics and attendee management.
Assistant Retail Store Manager
Uptoys
Merrylands, NSW
07.2012 - 01.2016
- Assisted in the development of store policies and procedures to ensure compliance with company standards.
- Performed regular inventory counts and monitored stock levels to ensure merchandise availability.
- Managed customer service operations including complaints resolution and dispute resolution.
- Monitored staff productivity and efficiency, developing strategies to improve performance where necessary.
- Developed creative strategies to increase store traffic and generate new business opportunities.
- Conducted regular team meetings to discuss goals, objectives, and accomplishments.
- Implemented promotional activities such as discounts, contests, or special offers for customers.
- Maintained accurate records of employee attendance, work schedules, vacation time usage.
- Assisted with budgeting process by monitoring expenses against allocated budgets.
- Responded promptly to customer inquiries via phone calls or emails while maintaining a high level of professionalism.
Childcare Assistant
ABC Quakers Hill
Quakers Hill, NSW
03.2005 - 09.2008
- Provided safe, nurturing and stimulating environment for children.
- Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
- Developed positive relationships with parents and guardians to ensure their child's needs were met.
- Collaborated with colleagues to provide a high standard of care for each child.
- Ensured compliance with relevant legislation, standards and regulations.
- Supported the development of individual plans based on the interests and abilities of each child.
- Encouraged self-expression through various art forms such as music, painting, drawing.
- Promoted physical activity by encouraging outdoor playtime activities like sports and games.
- Provided guidance on social interaction among peers within the group setting.
- Responded promptly to incidents or emergencies according to established protocols.
- Conducted daily health checks including temperature taking and recording results.
- Communicated with parents about daily activities and any concerning behaviors.
- Employed positive guidance strategies to encourage children and improve behavior.
- Used clear communication and professionalism to develop constructive relationships with families.
Education
Diploma - Family And Community Services
Diploma of Community Services
Colledge Of Law, Education And Training10-2024
Cert IV - Youth Justice
TAFE NSW
NSW03-2023
High School Diploma -
Evans High School
Blacktown, NSW03-2003
Bachelor of Arts - Primary Teaching
University of Western Sydney
Sydney, NSWSkills
- Youth engagement
- Microsoft Access
- Patient relationship management
- Coordinate service referrals
- Compile data
- Problem-solving abilities
- Confidentiality Practices
- Cultural Competency
- Counseling techniques
- Client recordkeeping
- Behavioral Management
- Certified in CPR/AED
- Crisis Management
- De-Escalation Techniques
- Conflict Resolution
- Risk Assessment
- Trauma-informed care
Certification
- First Aid Certificate
- Working with Children Check
- National Police Check
References
References available upon request.
Timeline
Youth Officer
Frank Baxter Youth Justice Centre
02.2024 - Current
Supervisor
Mooney Mooney Club
08.2016 - 01.2021
Receptionist Administrator
Mooney Mooney Club
08.2016 - 01.2021
Assistant Retail Store Manager
Uptoys
07.2012 - 01.2016
Childcare Assistant
ABC Quakers Hill
03.2005 - 09.2008
- First Aid Certificate
- Working with Children Check
- National Police Check
Diploma - Family And Community Services
Diploma of Community Services
Cert IV - Youth Justice
TAFE NSW
High School Diploma -
Evans High School
Bachelor of Arts - Primary Teaching
University of Western Sydney
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