Alicia Winter

- Managed a portfolio of properties

- Dealing with landlords and tenants and building strong rapport

- Overseeing and managing referencing checks

- Advising prospective tenants of their requirements to be eligible for properties

- Dealing with all property maintenance and up-keep, appointing contractors

- To ensure all works undertaken by contractors are of suitable quality and cost effective

- Assisting with the processing of insurance claims where required.

- Ensuring all legal compliance is up to date for every property

- Dealing with general enquires

- Implementing rent increases

- Liaising with the accounts department

- Taking payments

- Scheduling home visits, and overseeing home visit reports and sending them to the landlord

- Ensuring all complaints are resolved and dealt with in a timely manner

- Building strong relationships with clients and engaging in meetings with them where necessary

- Dealing with tenancy renewals, creating new tenancy agreements

- Serving legal notice on tenants

- Managing the move out process

- Oversee move out reports and negotiate with tenants and landlord with the deposit return

- Handle rent protection policies

- To undertake the full process of taking properties back in hand after tenant has moved out and arranging any required/ desired works

- Identifying new business opportunities to expand the portfolios of those under management

- Adhered to all company processes with regards to people management and to role model professional behaviours at all times.

- Enhancing client satisfaction by promptly addressing concerns and resolving issues in a timely manner.

- Managing emails and phone calls

- Deal with general enquires

- Maintaining positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes

- Liaising with block managers

- Monitor tenant behaviour and implemented action when require

- Manged all bookings such as estimate appointments and repair

- Managed/scheduled the estimators dairy

- Managed/ scheduled the drivers diary

- Managed a fleet of courtesy cars

- Outsourced hire cars where necessary whilst ensuring costs were kept to a minimum

- Liaising with insurance companies

- Arraigning car recoveries

- Logging all comminations

- Preparing customer/ job packs for repairs

- Invoicing

- Taking and logging all payments

- General reception duties

- Filling

- Tagging up keys

- Checking cars in

- Monitoring/ dealing with emails

- Handling all general enquires

• In this role I was Working part time serving refreshments, responsibilities include:
• Serving customers
• Working the till
• Checking stock levels
• Opening up
• Putting out tables and chairs
• Cleaning, ensuring all areas are clean and hygienic

• In this job role I have gained many important skills such as creativity, good communication, adapting, customer service and quality checking.
• Open and close the salon
• Use the till
• Reception duties
• Answering the phone
• Booking appointments to fit each therapist busy schedule
• Providing clients with refreshments
• Ensuring the salon looked presentable
• Cleaning duties
• Checking stock levels
• Carrying out treatments on clients
• Displaying products for sale