Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Alicia Wray

West Beach, SA,SA

Summary

I am a reliable and enthusiastic waitress with high knowledge of the standards of service which need to be met at both the Cafe and restaurant that I work at. I am excellent at anticipating customer needs, addressing complaints and ensuring issues are resolved in a timely manner. I have great knowledge in the POS systems and am able to maintain a high level of service during busy times. I am a hardworking and passionate individual who is determined to create a happy work environment for those around me.

Overview

4
4
years of professional experience

Work History

Waitress

Deeb Milky
06.2020 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept all areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers and allocated tables to them.
  • Managed bookings through 2 different booking systems.
  • Served food and drinks to tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough knowledge of the menu at all times to ensure I can help customers with any questions.

Copenhagen Ice Cream

Copenhagen
10.2019 - 03.2020
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Greeted incoming customers and provided friendly customer service.
  • Maintained knowledge of all new ice-cream flavours, and ensured I knew about dietary requirements (e.g. which ones were Gluten Free and Vegan)
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
  • Processed sales transactions for cash, debit, and credit purchases.

Education

High School Graduate - High School Graduated

Sacred Heart College
Somerton Park, SA
12.2022

Skills

  • Food Running
  • Special Dietary Requirements
  • Order Delivery Practices
  • Check Payment Processing
  • Running Drinks
  • Serving tables with food, drinks and alcohol
  • Setting tables
  • Managing and arranging bookings through an online system
  • Menu memorisation
  • Wine service

Additional Information

I am currently studying a double degree at the University of Adelaide; a Bachelor of Law and Business. I was accepted into this degree off my year 11 results, however I still achieved an ATAR of 97.3 to secure my position. I am about to complete my first year, and have 4 years to go after this with an expected graduation year of 2027.

Timeline

Waitress

Deeb Milky
06.2020 - Current

Copenhagen Ice Cream

Copenhagen
10.2019 - 03.2020

High School Graduate - High School Graduated

Sacred Heart College

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Alicia Wray