Alicia Wright
Byford,WA
Summary
To utilise the extensive experience and knowledge gained over 25 years in customer service, client care, sales, and administration to continue making a positive impact on people's lives.
Overview
12
12
years of professional experience
Work History
NDIS and COS Service Coordinator
HALO Care (formally Southern Districts Support)
08.2019 - 03.2024
- Provided person centred care to 1 participants with NDIS and COS funding
- Aided with transitions from COS to NDIS and CHSP
- Collaborated with participants and stakeholders to develop tailored services that aligned with participant goals and needs
- Assessed participant progress and revised services in partnership with participants and stakeholders
- Advocated for participants, empowering them to take part in all decision-making processes
- Performed accurate and efficient data entry and maintenance
- Implemented and reviewed Incident and Hazard management plans
- Coordinated internally to align support workers with participants
- Monitored team performance to ensure best support delivery
- Developed and reviewed documentation to meet evolving industry standards
- Prioritized referrals and supported the implementation of participants' NDIS plans
- Scheduled supports and participant-led group activities
- Delivered services in compliance with Commonwealth legislation, guidelines, policies, and procedures
- Performed monthly compliance checks of services prior to invoicing and bulk claim requests
- Monitored participant budgets and provided monthly reporting on services, costings and budget utilization to internal and external stakeholders
- Provided training and support in behavioural management, epilepsy care, and other specialized areas as needed.
- Primary point of contact for high volume of participants, addressing inquiries, providing updates, and ensuring overall satisfaction with supports.
- Complains and concerns resolution.
HCP Case Manager
Enrich Living (formally St Ives Home Care)
10.2015 - 07.2019
- Invoice approvals and coding
- Facilitated monthly support worker meetings
- Maintained client files, records and archiving
- Scheduling support services and staff
- Detailed record keeping and documentation of correspondence and case management
- Managed package funding and budgets for over 60 HCP clients
- Identified initial care needs, reviewed changes and implemented support services
- Developed individualized care plans and client goals
- Liaised with external stakeholders – General Practitioners, Allied Health Professionals, Hospitals and Families
- Navigated delicate family structures.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Receptionist/Administration Assistant
Fullpower Electrics
06.2012 - 09.2015
- Managed telephone and front desk enquiries
- Maintained site and office files
- Provided administrative and secretarial support
- Managed schedules and bookings
- Arranged accommodation and transport for regional sites
- Addressed issues and requests arising on site
- Maintained client records
- Liaised with external stakeholders - Western Power, ATCO, sub-contractors and site supervisors
- Generated purchase orders and invoices.
Skills
- Program development and implementation
- Process analysis and improvement
- Accurate data entry and recordkeeping
- Strong research and analytical skills
- Creative problem solving
Develop and implement new processes and user guides
- Advanced skills in MS Office – Word and Excel
- Establish and support working relationships with internal and external stakeholders
- Fiscal management
Professional Development
- Work with Diverse People – CHCDIV001
- Support Relationships with Carers and Families – CHCCCS025
- Assist Clients with Medication – HLTHPS006
- First Aid – HLTAID011
- Provide Basic Emergency Life Support – HLTAID010
- Provide Cardiopulmonary Resuscitation – HLTAID009
- NDIS Quality and Safeguards Commission eLearning: New Worker NDIS Induction Module, Supporting Effective Communication Module, Supporting Safe and Enjoyable Meals, ‘Quality, Safety and You' – NDIS Worker Orientation Module
- Family Domestic Violence Training – Facilitated by Communicare
- Aboriginal Cultural Awareness Training – Facilitated by Michael Cooper – Cultural Advisor and Community Elder
- Certificate in Equine Sports Massage – In progress
Volunteer Experience
Currently holding positions on 3 separate committees within the horse community, I'm using the skills developed over the last 20years to aid clubs with various duties to ensure their continued success.
· Positions held – Secretary, Treasurer, Clinic Scheduler, Events Coordinator, Uniforms and general committee.
· Developed policies and procedures that align with each clubs overarching body.
· Website and social media management.
· Event sponsorship.
· Council/Club Liaison.
· Identifying grant opportunities and submitting applications.
· Data management and reconciliation.
References
Available on request
Timeline
NDIS and COS Service Coordinator
HALO Care (formally Southern Districts Support)
08.2019 - 03.2024
HCP Case Manager
Enrich Living (formally St Ives Home Care)
10.2015 - 07.2019
Receptionist/Administration Assistant
Fullpower Electrics
06.2012 - 09.2015