Alicia Lotey

Business Consultant

• Project lead for five large client implementations with varying timeframes from 6 months to over a year, across the Asia Pacific region.
• Participated in system development life cycle from requirements analysis through system implementation.
• Experience with multiple ERP's, some of which include Microsoft Dynamics AX, SAP, QAD and Berger,
• Collaborated with clients' internal departments to analyse current processes, existing inadequacies and gathering requirements to constructing a solution.
• Conducted client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
• Authored user documentation to help train clients on the newly implemented systems.

Project Management

• Developed and implemented strategic project plans to meet business objectives.
• The "go-to" resource internally and to the client for all project needs.
• Monitored project performance to identify areas of improvement and make adjustments.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Provided detailed project status updates to stakeholders and executive management.
• Monitored project progress, identified risks and took corrective action as needed.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

• Responded to customer inquiries and provided technical assistance to customers, troubleshooting technical issues and providing solutions over phone and in person.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Collaborated with other teams to identify and resolve customer issues quickly and professionally.
• Developed and maintained relationships with customers to enhance customer satisfaction.
• Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
• Diagnosed and troubleshot hardware, software and network issues.
• Patched software and installed new versions.

• Analyzed problems and worked with teams to develop solutions.
• Participated in workshops and presentations related to projects to gain knowledge.
• Interacted with customers by phone, email, or in-person to provide information.
• Prepared project presentations and reports to assist senior staff.
• Collaborated with senior management on new initiatives to build confidence.
• Supported with creating project marketing materials to promote services.

• Sterilized rooms and prepped equipment and instruments for, on average, 20 procedures daily.
• Prepared treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Successfully assisted dentist during procedures, including scale and clean, fillings, root canals, extractions as well as other chair-side duties.
• Conduct and prepared patient x-rays and images for dentist review.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
• Documented patient dental health information and medical history.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.