Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ALI EKBER ESIN

SYDNEY,HAYMARKET

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

3
3
years of professional experience

Work History

Receptionist

DOSSO DOSSİ YENİKAPI
09.2022 - 10.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Compiled information from files and research to satisfy information requests.
  • Helped office staff prepare reports and presentations for internal or client-related use.

BELHOP

PRİNCESS OLD CİTY
09.2021 - 09.2022
  • Explained important features of guest rooms to travelers.
  • Escorted guests to assigned rooms and transported luggage.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Escorted guests to and from rooms and assisted with baggage.
  • Delivered newspapers, mail, packages, faxes and check-out invoices to guest rooms.
  • Posted and maintained public area signage for hotel.
  • Carried out special requests from guests, delivering flowers and fruit baskets to rooms.
  • Opened doors and transported luggage for customers with care and efficiency.
  • Trained and supervised new staff members on baggage handling procedures.
  • Checked baggage handling equipment, performing minor repairs to restore to full functionality.

WAİTER

MEKKE HOTEL
11.2020 - 09.2021
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Informed customers about daily and seasonal specials.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.

Education

M.D. - HİSTORY

KARABÜK
KARABÜK
09.2019

Skills

  • Telephone Skills
  • Meeting Preparation
  • Travel Planning
  • Business Correspondence
  • Mail Handling
  • Security Awareness
  • Staff Management
  • Document Control
  • Office Equipment Operation
  • Time Management
  • Microsoft Office Specialist Certified
  • Visitor Check-In
  • Microsoft Office
  • Making Appointments

Languages

English
Limited Working

Timeline

Receptionist

DOSSO DOSSİ YENİKAPI
09.2022 - 10.2023

BELHOP

PRİNCESS OLD CİTY
09.2021 - 09.2022

WAİTER

MEKKE HOTEL
11.2020 - 09.2021

M.D. - HİSTORY

KARABÜK

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