ALIESHA FOSTER
North Lakes,QLD
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimising sales processes.
Overview
14
14
years of professional experience
Work History
Account Manager
Bridgestone Pty Ltd
Hendra, QLD
03.2024 - Current
- Conducted market research to identify potential new customers.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities with the customer's business.
- Developed successful customer relationships to boost sales opportunities.
- Monitored competitor activities in order to stay ahead of the competition.
- Developed pricing models for various products and services based on market conditions.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Utilised CRM tools to track client interactions, sales opportunities, and account history.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Conducted research on industry trends, competitor activities, and customer needs.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Analysed customer feedback to identify areas for improvement in products and services offered.
- Established new customer accounts using negotiation and sales closing abilities.
- Developed strategies to increase revenue from existing accounts.
- Attended trade shows and conferences as a representative of the company.
- Identified customer needs by asking questions and advising on best solutions.
- Provided technical support to customers when needed.
Business Development Manager
IOR Pty Ltd
Cannon Hill, QLD
03.2023 - 03.2024
- Established new customer accounts using negotiation and sales closing abilities.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Identified customer needs by asking questions and advising on best solutions.
- Entering details relating to leads, meetings and calls in CRM.
- Generated leads by cold calling in person and via phone to capitalise on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Participated in industry and trade organisations to build industry and customer alliances.
- Generating proposals and presenting to customers.
- Negotiated contracts to maximize margins.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by cementing trusting relationships with customers.
- Followed up with clients to gauge product success and promote satisfaction.
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
- Continuously met sales goals via strategic prospecting.
Sales Coordinator
Cleanaway Pty Ltd
Narangba, Qld
03.2021 - 03.2023
- Fostered relationships with customers to expand customer base and retain business.
- Supported sales team by delivering current sales data and costing information.
- Worked with production teams to assess, update and optimise delivery dates for customers.
- Aided senior leadership during executive decision-making process, generating reports to recommend corrective actions and improvements.
- Communicated with clients and colleagues to gather information regarding project detail, schedules and objectives and optimise plans.
- Prepared estimates used by management for planning, budgeting and scheduling work.
- Collected historical cost data to estimate costs for current or future products.
- Working with QLD waste codes and regulations to meet EPA standards.
- Assisting the team with reading safety data sheets, and advising correct disposal outlet with pricing.
- Liaise with 3rd party outlets and negotiate better pricing for disposal for different volumes.
- Provide pricing for tenders and contracts.
- Creating formal quotes through JDE.
- Inputting won and lost quotations through salesforce.
Key Account Manager /Customer Service Supervisor
Artcraft Pty Ltd
Hallam, VIC
12.2016 - 03.2021
- Contacted potential customers via telephone and email.
- Attended conferences and trade association meetings to represent company and promote products.
- Generated leads and capitalised on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Facilitated and managed business development plan based on market and industry research.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Established new customer accounts using negotiation and sales closing abilities.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Prepared and processed contracts and order forms for new and existing customers.
- Reorganised routes and schedules in territory to maximize efficiency.
- Performed comprehensive market research to expand sales.
- Developed key customer relationships to increase sales.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Answered phone calls and responded to questions and concerns.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Interviewed, hired and trained staff to meet company objectives.
- Monitored phone calls to provide feedback and coaching.
- Created training manuals to resolve simple and complex customer issues.
Customer Service / Internal Sales / Indent
Spicers Paper Inc
Dandenong, VIC
05.2014 - 12.2016
- Administration Duties ie; Order entry using SAP and Esker, Invoicing, Credits and Returns.
- Answered constant flow of customer calls.
- Delivery and ETA follow up for customer.
- Indent and Consignment stock reports, quotes and invoicing.
- Spare parts and Hardware sales administration.
- Producing Samples for clients, that best suited their needs.
- Interstate Stock control.
- Product Substitution and cross selling of clearance stock.
- Achieving and Exceeding Sales Figures and EBIT.
- Assisted in training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Contacted new and existing customers to discuss new products and services.
- Created proposals for new and repeat customer business transactions.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Built client relationships by acting as a liaison between the customer service and sales teams.
Personal Assistant / Sales Consultant
Ray White Real Estate Group
Melbourne, VIC
11.2011 - 05.2014
- Filed paperwork and organised computer-based information.
- Organised and attended meetings, including compiling all documents and reports ahead of time.
- Advertised client properties on websites, through social media and in real estate guides.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
- Oversaw advertising of properties for web and print media.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Showed properties to potential buyers and other brokers at open houses and by appointment.
- Generated listings for sales and rental properties through cold calls and referrals.
- Managed contracts, negotiations and all aspects of sales to finalised purchases and exceed customer expectations.
- Met all monthly and quarterly sales goals.
Education
Supervising Others course -
01.2018
Certificate IV in Business Administration -
01.2012
Certificate III in Business and Customer Service -
01.2011
Agents Representative Certificate -
01.2011
Victorian Certificate of Education -
01.2010
Skills
- SAP
- CRM - Salesforce
- Zoho
- Relationship Building
- All Aspects of MS Office, Power Point, Word, Excel
- Decision-making
- Communication
- Multitasking
- Attention to Detail
- Friendly, positive attitude
- Market Trend Analysis
- Verbal and Written Communication
- Active listening
- Problem-solving abilities
- Sales expertise
- Quick Learner
- Pipeline Development
Timeline
Account Manager
Bridgestone Pty Ltd
03.2024 - Current
Business Development Manager
IOR Pty Ltd
03.2023 - 03.2024
Sales Coordinator
Cleanaway Pty Ltd
03.2021 - 03.2023
Key Account Manager /Customer Service Supervisor
Artcraft Pty Ltd
12.2016 - 03.2021
Customer Service / Internal Sales / Indent
Spicers Paper Inc
05.2014 - 12.2016
Personal Assistant / Sales Consultant
Ray White Real Estate Group
11.2011 - 05.2014
Supervising Others course -
Certificate IV in Business Administration -
Certificate III in Business and Customer Service -
Agents Representative Certificate -
Victorian Certificate of Education -
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