ALIESHA MISEVIC
Oxley Park,NSW
Summary
To leverage my strong administrative, reporting, and coordination skills in a dynamic sales support environment, where I can contribute to operational efficiency, improve stakeholder communications, and support sales teams in achieving their goals. Seeking opportunities for career development and increased responsibility within a forward-thinking organisation.
Overview
18
18
years of professional experience
Work History
Sales Support Coordinator
HCF Health Insurance
12.2010 - Current
- Provide comprehensive administrative support to the sales team, ensuring efficient day-to-day operations and seamless communication between departments
- Act as a key point of contact for internal and external stakeholders, addressing inquiries and resolving issues in a timely manner
- Manage several inboxes, prioritising and responding to emails to ensure quick resolution of sales and operational matters
- Maintain accurate attendance reports, tracking employee presence and managing any related discrepancies
- Coordinate risk management processes, ensuring compliance with company policies and industry regulations
- Conduct regular audits of sales and operational processes to ensure efficiency and accuracy
- Prepare and analyse various reports, including sales performance, attendance, and departmental KPIs
- Handle invoicing processes via Concur, ensuring timely and accurate submission and approval of vendor invoices
- Collaborate with finance and procurement teams to reconcile invoices and resolve any discrepancies
- Managed daily administrative tasks, including data entry, calendar scheduling, and customer communications
Sales and reception
World Gym
01.2009 - 01.2010
- Touring prospects around the facility following the proper procedures specified in the manual
- Making outbound calls to prospects booking them in for tours
- Handling incoming phone enquiries as per the phone script and booking them for an appointment
- Welcoming members and guests
- Booking members for their Trainers appointments
- Making sure we meet the needs for our corporate companies
- Reach new markets to maximise club growth and profitability
- Create awareness & generate leads
- Marketing the centre and putting together knew ways in getting more people to the centre
Sales and Reception
Bluefit health club
12.2008 - 01.2009
- Help open the centre in December
- Touring prospects around the facility following the proper procedures specified in the manual
- Making outbound calls to prospects booking them in for tours
- Handling incoming phone enquiries as per the phone script and booking them for an appointment
- Welcoming members and guests
- Reconciling the till at the end of the shift, including ensuring that all credit card, eftpos and Amex payments have been correctly entered on Links
- Booking members for their Trainers appointments
- Making sure staffs were doing what the needed to be doing
Customer Service Assistant – Casual
Paul’s Warehouse
01.2007 - 01.2008
- Worked as part of a team to serve and advise customers on footwear, sporting apparel and equipment
- Operated cash register and EFTPOS facilities, reconciled upon completion of each shift
- Responsible for opening and closing store
- Replenished stock as needed
- Advised management regarding stock level
- Participated in stock take
- Ensured store remained clean and tidy
Education
Certificate III - Customer Contact
HCF Registered Training Organisation
Sydney, NSW01.2014
How to take Incoming calls -
Impact Training Corporation
Penrith, NSW01.2009
The art of Qualification -
Impact Training Corporation
Penrith, NSW01.2009
ABC’s to selling fitness -
Impact Training Corporation
Penrith, NSW01.2009
OH&S -
Training Course Professionals
Parramatta, NSW01.2009
High School Certificate -
Colyton High School
Colyton, NSW01.2006
Skills
- Risk Management
- Stakeholder Communication
- Reporting & Data Analysis
- Invoicing & Expense Management
- Audit Management
- Attention to Detail
- Multitasking & Time Management
- Problem-Solving
- Organisation Skills
- CRM & Software Proficiency
- Confidentiality & Discretion
- Customer Service Orientation
- Collaboration & Teamwork
References
- Damien Mitchell, Head of Contact Centre Sales, HCF – Parramatta, 0493 972 105
- Maryanne Tovio, Contact Centre Sales Operations Manager, HCF – Parramatta, 0452 505 912
Timeline
Sales Support Coordinator
HCF Health Insurance
12.2010 - Current
Sales and reception
World Gym
01.2009 - 01.2010
Sales and Reception
Bluefit health club
12.2008 - 01.2009
Customer Service Assistant – Casual
Paul’s Warehouse
01.2007 - 01.2008
Certificate III - Customer Contact
HCF Registered Training Organisation
How to take Incoming calls -
Impact Training Corporation
The art of Qualification -
Impact Training Corporation
ABC’s to selling fitness -
Impact Training Corporation
OH&S -
Training Course Professionals
High School Certificate -
Colyton High School
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