Alifia Ahmed
Sydney,NSW
Summary
Dynamic and results-driven professional with extensive experience in customer service and retail management. At a previous employer, I excelled in enhancing customer satisfaction through effective team collaboration and strong multitasking abilities. Proven expertise in hospitality service and relationship management, consistently delivering exceptional experiences in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Waitress
Manly, NSW
2025 - Current
- Provided attentive customer service in fast-paced dining environment.
- Assisted with menu knowledge and food recommendations for guests.
- Collaborated with kitchen staff to ensure timely order delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Adapted to varying customer needs and preferences during shifts.
- Operated point-of-sale system for efficient transaction processing.
Fashion Retail Assistant
2021 - 2023
- Assisted customers in product selection, delivering exceptional service and enhancing shopping experience
- Maintained visual merchandising standards, ensuring appealing displays aligned with brand guidelines
- Processed transactions accurately using POS system, contributing to efficient checkout operations
- Collaborated with team members to restock merchandise and maintain organized sales floor
Retail Store Manager
Bangladesh
2023 - 2024
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on product knowledge and sales techniques.
- Managed inventory levels, conducting regular stock audits to minimize discrepancies.
- Developed engaging visual merchandising displays to enhance customer experience.
Education
MBA - Business Administration
The University of Newcastle
Sydney, NSW08-2027
Diploma - Hospitality And Tourism Management
Tommy Miah Institution
Bachelor in English -
Southern University Bangladesh
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Hospitality service expertise
- Service prioritization
- Relationship management
Languages
English
Hindi
Bangla
Timeline
Waitress
2025 - Current
Fashion Retail Assistant
2021 - 2023
Retail Store Manager
2023 - 2024
MBA - Business Administration
The University of Newcastle
Diploma - Hospitality And Tourism Management
Tommy Miah Institution
Bachelor in English -
Southern University Bangladesh
Availability
✔ Weekdays
✔ Evenings
✔ Weekends
✔ Public holidays
✔ Flexible hours