ALIINA LENNON

My duties included:

• Taking food and drinks orders, maintenance of the floor
• Closing down the restaurant and bar floor
• Upselling alcohol and food
• Meeting daily sales incentives and targets
• Hosting private parties, dining, and karaoke bookings
• Delegating tasks to junior servers during close-down
• Assisting managers during service hours
• Attending bi-weekly senior meetings
• Handling customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Displaying enthusiasm and promoting excellent service to customers, successfully increasing referrals, and walk-in business
• Assisting in training new servers, leading to an improved team dynamic and higher overall performance

My duties included:

• Boosting sales performance through effective communication of promotional offers and persuasive selling techniques.
• Provided coupons, product samples and informational brochures to customers.
• Served high customer volumes during special events, nights, and weekends.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organised workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

My duties included:

• Handling high-pressure situations with composure, maintaining excellent service standards especially during busy shifts.
• Exhibiting strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Using cash registers and credit card machines to cash out customers.
• Creating attractive bar displays by strategically arranging bottles and glasses.

My duties included:

• Stocking shelves and organised merchandise displays for easy retrieval.
• Pleasantly greeting customers and providing prompt and courteous service.
• Assisting customers by finding items quickly to boost store satisfaction rates.
• Using pallet jacks and hand trucks to move merchandise to sales floor for stocking.
• Addressing customer complaints and concerns, providing mutually beneficial solutions.

My duties included:

• Helping customers locate products and checking store system for merchandise at other sites.
• Assisting customers with prompt and polite support in-person and via telephone.
• Assisting customers in making informed decisions by offering detailed product knowledge and comparisons.
• Enhancing customer satisfaction with personalised product recommendations based on their needs and preferences.
• Building rapport with repeat customers, fostering long-term loyalty to the brand.

My duties included:

• Washing dishes
• Serving customers and taking food and drinks orders
• Clearing and resetting tables
• Packing takeaway orders