Summary
Overview
Work History
Education
Skills
Availability
Ability Skills
References
Hobbies and Interests
Certification
Languages
Timeline
Generic

Alina Abdul Hadi

Melbourne

Summary

I strongly believe I am an Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help the team achieve company goals. I strive To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management,t, and problem-solving skills.
I am a proactive and results-oriented professional commencing my academic journey in Information Technology, driven by a deep-seated passion for continuous learning and professional growth. With a track record of excellence in devising innovative solutions and thriving in diverse environments, I bring a unique blend of academic knowledge, practical experience, and unwavering work ethic to any role. My nearly three years of experience in the call center area have honed my communication skills and taught me the value of empathy and effective teamwork. I am enthusiastic about applying my skills and dedication to make a meaningful contribution while furthering my development in a dynamic professional setting.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Coles
01.2020 - 08.2021
  • Customer service experience from iga and also lots of movement throughout the day, Experience in stocking products and customer service, Handling cash as well as other facilities
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Identified issues, analyzed information and provided solutions to problems.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.

Customer Service Representative

Maas Green Planet
01.2019 - 08.2021
  • - Experienced in data entry of assignment forms
    - Skilled in creating data on portals
    - Proficient in stock take and decommissions of energy-saving products from electricians
    - Competent in handling paperwork using Excel and Word
    - Experienced in a call center, dealing with customer queries from home
    - Learned various techniques and skills at MAAS Green Planet
    - Able to handle different types of calls and use various applications
    - Proficient in performing major data work

Customer Service Consultant

ME BANK
12.2022 - 04.2023
  • During my time at ME Bank, I developed a range of skills and experiences that have shaped my approach to customer service and professional engagement.

    - Demonstrated great communication and organizational skills
    - Exhibited a positive attitude in dealing with customers
    - Utilized multilingual abilities
    - Possessed strong knowledge of Microsoft apps and their use
    - Applied strong time management skills
    - Maintained a passionate attitude towards interests
    - Functioned as a first contact representative, handling the majority of calls
    - Displayed call center professionalism, managing a handful of customers on call
    - Managed challenging customer interactions effectively
    - Operated multiple screens and devices with great attention to detail

Education

2nd year information technology (bachelors) - Information And Communication Technology

Latrobe University
Bundoora, VIC
07.2026

High School Diploma -

Darul Ulum College of Victoria
Fawkner, VIC
11.2022

Skills

  • Calm Under Pressure
  • Quality Assurance
  • Problem Resolution
  • Social Perceptiveness
  • Empathetic
  • Respectful
  • Well organised
  • Resilient
  • Team work mindset

Availability

(Any Time)

Ability Skills

  • Customer service skills
  • Management skills
  • Excellent communication skills
  • Office Skills
  • Multilingual: English, Hindi, and Urdu

References

Available Upon Request

Hobbies and Interests

I find joy in connecting with new people and organizing my time efficiently. I believe in giving my best in all endeavours and constantly seek ways to improve myself. I enjoy applying the skills I've acquired over the years to new experiences, always eager to learn and grow. Outside of my pursuits, I prioritize exercise to maintain my well-being and cherish moments spent with my family, friends, and workmates. I am eager to prove my skills in daily life events, believing in the importance of balance to bring a refreshed and focused mindset to everything I do, contributing positively to both my personal and professional life.

Certification

COMPLETION OF YEAR 12 (VCE) CERTIFICATION

Languages

Hindi
Native or Bilingual
English
Professional Working
Urdu
Full Professional

Timeline

Customer Service Consultant

ME BANK
12.2022 - 04.2023

Customer Service Representative

Coles
01.2020 - 08.2021

Customer Service Representative

Maas Green Planet
01.2019 - 08.2021

2nd year information technology (bachelors) - Information And Communication Technology

Latrobe University

High School Diploma -

Darul Ulum College of Victoria
Alina Abdul Hadi