Alina Dempsey
West End,QLD
Summary
An accomplished student and volunteer, who is currently undertaking an undergraduate degree at the Queensland University of Technology, where the second semester has now commenced. While studying, the opportunities to volunteer have presented themselves several times. Such as the Mount Isa Rodeo, Mount Isa Show Committee, The Irish Club and Women in Super. In these roles there were opportunities to learn, great administration skills, financial accounting, hospitality and customer service skills. Where the experience to work along side the owner helped develop those skills. From the large amount of volunteer opportunities, has provided development in organisational skills, good time management, good people management skills when talking to customers and work colleagues.
Overview
3
3
years of professional experience
Work History
Student Ambassador
QUT Oodgeroo Unit
03.2023 - Current
- Answered questions from visitors and potential students about university life.
- Led campus tours for prospective students every semester.
- Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Maintained communication with current student ambassadors to foster quality representation.
- Represented university interests and values at various campus events and activities.
- Aided recruitment efforts, assisting potential students in understanding admissions process.
- Participated in on- and off-campus recruitment events to support university objectives.
Summer Intern
St John Of God Midland Public And Private Hospitals
11.2023 - 02.2024
- Produced spreadsheets and updates with latest information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided project progress updates and proposed solutions to issues.
- Facilitated successful completion of projects from concept to launch.
- Explored new technologies and approaches to streamline processes.
- Shadowed Aboriginal healthcare team in ward settings.
Volunteer
Women In Super
05.2023 - 05.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team settings, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Collaborate with other volunteers to set up specific area
Volunteer
Mount Isa Rodeo Committee
08.2021 - 08.2021
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Volunteer
Irish Club
06.2021 - 06.2021
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
Undergraduate Degree - Biomedical Science
Queensland University of Technology
Brisbane, QLD11.2025
Bridging Course -
University of Queensland College
Brisbane11.2022
High School Diploma -
Good Shepherd Catholic College
Mount Isa11.2021
Skills
- Verbal and Written Communication
- Public Speaking
- Team Collaboration
- Public Relations
- Adaptability and Dependability
- Telephone Etiquette
- Compiling Data
- Data Input
- Active Listening
- Critical Thinking
- Attention to Detail
- Work well under pressure
Accomplishments
- Participated in JCU Winter Camps:
- Multiple Bronze, Silver and Gold awards for results in high school alongside attendance awards and nominated awards.
- Certificate of completion after the UQ bridging course, 2022
- Certificate of completion for attending a Dance Boot Camp in Korea, 2019
- Have a valid RSA and Blue Card
-Learnt medicine at JCU, 2019
-learnt nursing at JCU, 2021
References
Ms. Marnie Robertson
Owner, Marnie's Hair Salon
M: 0431405037, E: mollie_mi@hotmail.com
Ms. Katalin Csatlos
STEM Engagement and Projects Coordinator QUT
M: 0731385991, E: k.csatlos@qut.edu.au
Timeline
Summer Intern
St John Of God Midland Public And Private Hospitals
11.2023 - 02.2024
Volunteer
Women In Super
05.2023 - 05.2023
Student Ambassador
QUT Oodgeroo Unit
03.2023 - Current
Volunteer
Mount Isa Rodeo Committee
08.2021 - 08.2021
Volunteer
Irish Club
06.2021 - 06.2021
Undergraduate Degree - Biomedical Science
Queensland University of Technology
Bridging Course -
University of Queensland College
High School Diploma -
Good Shepherd Catholic College
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