Alina Harnchan
Loganholme,Australia
Summary
Dynamic General Manager with a proven track record in driving operational excellence and strategic planning, recognized for implementing effective policy development and staff management procedures that enhance morale and productivity. Over a decade of expertise in precious metal assaying, complemented by a strong reputation for problem-solving, elevating customer satisfaction, and achieving significant operational improvements. Demonstrated ability to reduce costs while increasing profits, showcasing a commitment to financial efficiency. A highly motivated leader dedicated to fostering a positive work environment that promotes employee well-being and organizational success.
Overview
12
12
years of professional experience
Work History
1st Year Apprentice Mechanic
Fume Garage
08.2025 - Current
- Enhanced workplace safety by adhering to company guidelines and protocols during all job assignments.
- Supported quality assurance efforts by following established procedures during task execution.
- Demonstrated commitment to learning through active participation in training sessions and workshops.
- Provided support for skilled tradespeople, aiding in the timely completion of assigned tasks.
Retail Worker
Bcf
01.2019 - 08.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Introduced team contests and goals to enhance productivity and improve employee morale
- Worked with management team to implement proper division of responsibilities
Gold Broker General Manager
Brisbane Gold Brokers
08.2013 - 08.2019
- Providing excellent service to ensure satisfaction. Responsible Administration, Quoting
- Marketing
- Customer service
- Reports, Stock control, Accounting
- High volume money handling, Banking
- Assessing Precious Metals GOLD, SILVER and PLATINUM
- Delivering Valuables to High end Clients
- Staff Management
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Monitored social media and online sources for industry trends
- Worked with customers to understand requirements and provide exceptional service
- Criminal History Check Up to Date
- Experience with Loaning on Vehicles/ Mechanical Minded
- Negotiations, Problem solving
- Competent to reach sale targets more then expected
- Worked with prospector mining customers to understand requirements and provide exceptional professional service
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Successfully led key projects which resulted in targeted goals
Education
High School Diploma - undefined
Windaroo Valley State High School
Bahrs Scrub, QLDCert III - Business
TAFE Queensland South Bank Campus
South Brisbane, QLDFork Lift Certificate - undefined
TAFE Queensland South Bank Campus
South Brisbane, QLDCertificate XRF Machine Analysis - Precious Metals
TAFE NSW - Bankstown
Bankstown, NSWStatement of Attainment - undefined
Australia Wide First Aid
QldSkills
- Licensed Broker
- Second Hand dealers License
- Pawn Brokers License
- Reliable, Trustworthy and Honest
- Fast Learner
- Enjoys Team collaborations
- Under Pressure
- Decision Making
- Time Management
- LeaderShip Management and Adaptability
- Mechanical Experiences
- Effective time manager
- Broker evaluations
Hobbies and Interests
In my spare time i enjoy outdoor activities such as motor bike riding, camping, Fishing and hiking. Passionately love motorbike riding, fixing and repairing my own bikes.
Reference
Vivian Mitchell - +61 422 311 326
Paula BCF - +61 402 291 085
Accomplishments
Owner of 24hr Laundromat Beenleigh since 2023 - 2025 current business operational
Timeline
1st Year Apprentice Mechanic
Fume Garage
08.2025 - Current
Retail Worker
Bcf
01.2019 - 08.2024
Gold Broker General Manager
Brisbane Gold Brokers
08.2013 - 08.2019
High School Diploma - undefined
Windaroo Valley State High School
Cert III - Business
TAFE Queensland South Bank Campus
Fork Lift Certificate - undefined
TAFE Queensland South Bank Campus
Certificate XRF Machine Analysis - Precious Metals
TAFE NSW - Bankstown
Statement of Attainment - undefined
Australia Wide First Aid