Alina Pepelyaeva

• Manage all back of house inventory operations, ensuring accurate stock control, replenishment and inventory integrity in a high-volume retail environment
• Conducted weekly cycle counts and shrinkage investigations, implementing action plans to minimize inventory loss and enhance stock accuracy
• Receive, process and dispatch all inbound and outbound stock, maintaining accurate inventory records through company inventory systems
• Collaborated with store manager and district manager to streamline operational processes, optimize stockroom layout and boost inventory efficiency
• Coached and supported team on inventory processes, stock handling and best practices to enhance operational effectiveness

• Managed stock levels through regular counts, tracking discrepancies, and implementing control measures to minimize shrinkage.
• Oversaw receiving, unpacking, and storing of incoming merchandise to maintain organized inventory.
• Process and fulfill customer orders efficiently, ensuring timely and accurate delivery
• Trained and mentored new and existing staff on stock management procedures, store operations, and customer service best practices to enhance team capability.
• Collaborate with sales assistants to ensure that the store meets its sales goals.

Served as casual store supervisor, overseeing daily operations and staff.

• Guided staff members on customer service techniques and problem resolution strategies to improve service quality.
• Assisted in training new employees on product knowledge, customer service and cash handling procedures.
• Developed strong relationships with clients to enhance loyalty and streamline store operations.
• Provided accurate information about products, prices and services.
• Maintained accurate inventory accounts through good recordkeeping practices and regular counts.
• Prepared detailed reports on inventory operations, stock levels and damages.
• Received and processed product returns and coordinated disposal of defective or broken items.

• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Managed high-volume morning rush of customers, delivering prompt and friendly service.
• Operated cash register, processed transactions, and ensured accurate change for customers.
• Maintained clean, organized workspace to facilitate efficient access to resources for coworkers.

• Facilitated communication between departments, management, and customers to resolve issues and enhance performance outcomes.
• Organized office operations by developing filing system and customer database protocols to streamline access to information.
• Monitored office stock to assess supply levels and ensure inventory availability.