Ali Naqui Ameeni
Summary
Motivated team player with knowledge gained through excellent Internship performance. Offers excellent communication and organizational abilities along with skills in MS Office, Microsoft AD, remote control, cybersecurity, cloud based network software and fluency in virtual work. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
7
7
years of professional experience
Work History
Security Officer
Western Health
09.2023 - Current
Security Officer
Monash Health
02.2022 - 10.2023
- Worked as a team
- Capable of writing incident reports and documentation. Shown ability to empathize with patients by carefully listening to learn about their views, feelings, and problems.
- Operated security access control software.
- Prevented crimes by immediately reporting all unusual, unauthorised and illegal activity on premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Got Knowledge of EMR(Electronic Medical Records).
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Monitored alarm systems to detect any unauthorised entries into protected areas.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Wrote detailed reports on emergency codes, property damage, presence of unauthorised persons and unusual incidences.
- Reported irregularities such as fire and safety hazards to maintenance.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Prevented crimes by immediately reporting all unusual, unauthorised and illegal activity on premises.
ICT Support Intern
Australian Technical And Management College
08.2022 - 11.2022
- Daily System Updates.
- Microsoft Windows 7/10 installation, configuration, maintenance, and trouble-shooting.
- Shown proficiency with Microsoft Active Directory (AD), demonstrated both user and group management as well as a functional understanding of group policies and organizational units.
- Operated ticketing system software.
- Examine and resolved technical problems.
- Continually inform customers about the progress of service requests and reported incidents.
- Whenever feasible, used the knowledge base to address the customer's problem as soon as possible.
- Performed service requests and handled events within SLA-specified deadlines.
- In accordance with established SLAs, escalated unsolved issues to the relevant support group.
- Encourage information exchange among team members by recording procedures.
- Reimaging computer's(Update BIOS, Windows, installing required software's etc).
- Achieved a high degree of first contact resolution while maintaining continuously high standards of customer service.
- Installation, support and maintenance of print/copy/scan related technologies.
- Operated NinjaRMM(Remote monitoring and management Software), Auvik (cloud-based network management software), Bitdefender(Cyber security software).
- Installed and configured computer programs, Walked staff through a series of steps over the phone or in person to assist with system setup or troubleshooting.
- Resolved hardware and software malfunctions.
- Handled Service Desk tickets, organized priorities in a methodical manner to address problems within SLA parameters and guarantee operational effectiveness.
- A strong sense of initiative, especially the capacity to create, develop, and apply original concepts. Shown honesty and driven by taking ownership of my job and demonstrated good time management and prioritization techniques to meet deadlines and produce results as agreed upon.
- Analyzed problems, identified solutions and made decisions.
- As assigned, carried out additional tasks in accordance with the position's classification level.
- Collaborated in professional team to solve workflow issues.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Ability to work together and effectively in groups within an organization to achieve common objectives
- Asset management.
Customer Support Executive
Sutherland Global Service
04.2017 - 11.2018
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded to customer inquiries and provided technical assistance over phone and emails.
- Boosted customer service satisfaction ratings through consistent quality control.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Professional Year in Information Technology - ICT
Australian Computer Society
08.2022
Masters of Information Technology - Enterprises
Federation University Australia
11.2021
Bachelors of commerce - Computers
St. Marys Degree College
Osmania University06.2018
Skills
- System Updates
- Troubleshooting Techniques
- Ticketing System
- Active Directory
- Reimaging Computers
- Data Connectivity
- Microsoft Office
- Software Installation
- Customer Service
- Printers and projector's issues
- Help Desk Support
Hobbies
- Cricket
- GYM
- Soccer
- Swimming
References
Lucas Kurniadjaja,
Head of IT,
Australian Technical and Management College.
E-mail: lucas.kurniadjaja@atmc.edu.au.
Mobile: +61 421 735 788.
Rajvir Uppal,
Systems Engineer,
Australian Technical and Management College.
E-mail: rajvir.uppal@atmc.edu.au.
Mobile: +61 403 600 091.
Simon Livesley,
Security Administration Supervisor
Monash Health Security services
E-mail: simon.livesley@monashhealth.org
Mobile: +61 404 451 125.
Hendrik Botha,
Officer Incharge,
Monash Health Security services
E-mail: hendrik.botha@monashhealth.org
Mobile: +61 450 367 373.
Timeline
Security Officer
Western Health
09.2023 - Current
ICT Support Intern
Australian Technical And Management College
08.2022 - 11.2022
Security Officer
Monash Health
02.2022 - 10.2023
Customer Support Executive
Sutherland Global Service
04.2017 - 11.2018
Professional Year in Information Technology - ICT
Australian Computer Society
Masters of Information Technology - Enterprises
Federation University Australia
Bachelors of commerce - Computers
St. Marys Degree College
Similar Profiles
Manoela santiago ribeiroManoela santiago ribeiro
Registered Psychiatric Nurse (RPN4) at Western HealthRegistered Psychiatric Nurse (RPN4) at Western Health
Pamela WightPamela Wight
Personal Care Assistant at Western HealthPersonal Care Assistant at Western Health
Aseela HassenAseela Hassen
Medical Administration Officer at Western HealthMedical Administration Officer at Western Health
Lea DangaLea Danga
ANUM at Western HealthANUM at Western Health
LARRY PORTERLARRY PORTER
Associate Chief Security Officer/Information Systems Security Officer at Federal Bureau of Investigation, FBIAssociate Chief Security Officer/Information Systems Security Officer at Federal Bureau of Investigation, FBI