ALINE ALFREDO
TWEED HEADS,New South Wales
Summary
Encouraging English second language speaker and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
14
14
years of professional experience
Work History
Casual Assistant Manager
Quayclean
05.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Casual Cleaning Professional
Emerald Cut Cleaning
03.2018 - Current
- Delivered quality customer service to address urgent needs and cleaning requests.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Account Manager
Itau Unibank S/A
01.2016 - 01.2018
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Customer Service Specialist
Itau Unibank S/A
01.2013 - 12.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Bank Teller
Itau Unibank S/A
01.2010 - 12.2012
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
Diploma - Business Administration
Academique Southporth
Gold Coast, QLD11.2021
Post-Graduate - Business
Mackenzie University
Sao Paulo 12.2017
Bachelor of Science - Economics
University of Sao Paulo - FMU
Sao Paulo 12.2016
Skills
- Customer Service and Satisfaction
- Customer Relations
- Sales Strategies
- Business Intelligence
- Process Payments
- Financial Management
- Customer Service
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Casual Assistant Manager
Quayclean
05.2018 - Current
Casual Cleaning Professional
Emerald Cut Cleaning
03.2018 - Current
Account Manager
Itau Unibank S/A
01.2016 - 01.2018
Customer Service Specialist
Itau Unibank S/A
01.2013 - 12.2015
Bank Teller
Itau Unibank S/A
01.2010 - 12.2012
Diploma - Business Administration
Academique Southporth
Post-Graduate - Business
Mackenzie University
Bachelor of Science - Economics
University of Sao Paulo - FMU
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