Aline da Silva Santos
Maribyrnong,Australia
Summary
Hospitality professional with experience in high-volume event venues, restaurants, and bars in Melbourne. Currently working in event hospitality and as a waitress, with strong skills in customer service, food and beverage service, and teamwork. Experienced in fast-paced environments, providing friendly and efficient service while maintaining high standards of professionalism. Proactive, reliable, and committed to delivering excellent guest experiences at major events.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Hospitality Team
Melbourne Pavilion
Melbourne, Australia
2026 - Current
- Managed food and beverage service, supported bar team and kitchen operations to ensure seamless event execution.
- Delivered efficient service by running food and ensuring timely order handling during high-volume events.
- Monitored and replenished beverages for open bar tables, maintaining presentation and guest satisfaction.
- Provided friendly and attentive customer service, creating a welcoming and enjoyable environment for guests.
- Coordinated tasks during fast-paced, large-scale events, ensuring accuracy and fostering teamwork.
Waitress
The Bank on Collins
Melbourne, Australia
07.2025 - 2025
- Took orders, served food and drinks, cleared tables, addressed customer requests, and ensured positive dining experience.
- Focused on customer satisfaction, collaborated with team, and maintained clean, organized service area.
- Provided table service in a busy hospitality venue.
Casual Hospitality & Events Staff
Melbourne, Australia
- Worked across a range of hospitality and event settings, including:
- Waitressing at weddings and private events
- Food and drink service at corporate events
- Assisting with event setup, service, and pack-down
- Supporting bar and floor staff during peak service times
Education
General English -
Impact School
Melbourne, AustraliaBachelor's Degree - Business Administration
Universidade Católica de Brasília
Skills
- Food service
- Beverage management
- Team collaboration
- Attention to detail
- Positive attitude
- Adaptability skills
- Team building
- Organizational skills
- Multitasking
- PPE use
- Teamwork and collaboration
Certification
RSA - Responsible Service of Alcohol, Victoria
Timeline
Waitress
The Bank on Collins
07.2025 - 2025
Casual Hospitality & Events Staff
Hospitality Team
Melbourne Pavilion
2026 - Current
General English -
Impact School
Bachelor's Degree - Business Administration
Universidade Católica de Brasília