Aline Fernandes Savarese

• QCTS Overview:
• Brazilian company operating in management, compliance, and free technical translations. Services offered: consulting, training, and auditing.
• Expertise in developing, monitoring, and auditing client's KPI Trends.
• Implemented compliance integrity programs aligned with anti-fraud and bribery acts (United States, United Kingdom, and Brazil).
• Competence in training for standards interpretation and inner audit, including ISO 9001, ISO 14001, ISO/IEC 17025, ISO 19011, ISO 31000, ISO/IEC 17065, and ISO/IEC 17020.

Client Portfolio:

• Served clients in various industries worldwide.
• Client sizes ranging from 4 to 290 thousand employees.
• National and international clientele, including Brazilian, US, Chinese, and European companies.

Main Achievements as an Employee (Consultant, Trainer/Mentor and Auditor):

• Fostered innovative and inclusive business culture.
• Updated processes, products, and teams for increased business opportunities.
• Encouraged positive engagement and feedback among staff and leadership.
• Coached senior managers, created succession plans, and oversaw business-wide modernization.
• Monitored risks, established procedures, and defined organization's mission and vision.
• Collaborated with legal and professional teams for compliance.
• Identified and addressed control gaps, fostering culture of innovation.
• Executed follow-up audits, adapted plans, and interpreted laws and standards.
• Mentored staff, recommended improvements, and contributed to reduced turnover.
• Successfully guided clients to achieve certification/accreditation with zero remarks, earning reputation for accuracy in Brazil.

Main Achievements and Tasks as an Entrepreneur:

• Forged valuable partnerships with industry players.
• Managed contracts and resolved conflicts.
• Drove substantial business growth through key operational initiatives.
• Maintained strong connections with clients, vendors, and partners.
• Ensured financial stability by accurate budgeting and securing necessary funds.
• Managed multiple deadlines for diverse client needs.
• All direct clients: BYD - Build Your Dreams (Automotive/Solar Panels, China/Brazil), Simon Hegele (Logistics, USA/Brazil), Largo (Testing laboratory, Shipping - Mining (Vanadium), Brazil/Canadá), Hospital das Clínicas (IT - Hospital Complex, Brazil), Intertek Caleb Brett (Business Assurance, Testing Laboratories - Brazil/China), SGS (Training, Brazil), DNV-GL (Testing laboratory, Training, Brazil), Establish Brazil (Market Entry, Brazil), Saybolt (Testing Laboratories and Inspections, Brazil) (...).
• Tools: MS Office; ERP, MyLIMS, SharePoint (user), multiple client-provided software and technologies.

• Areas: Quality, Compliance, Governance and Regulations
• I assumed diverse roles across key areas, including Assurance (implementing procedures for inspections and general quality management in testing laboratory), Business Assurance (developing procedures and providing training for auditing divisions, specifically in Social Accountability Audits ), Compliance (managing Integrity Program, overseeing ethics, confidentiality, anti-bribery measures, and conducting investigations for auditing and inspection divisions), and Governance (implementing risk management and business continuity plans for all divisions under my purview).
• Within this dynamic role, I effectively executed various responsibilities under the umbrella title of Senior Quality Analyst. This encompassed offering expertise in compliance and quality control, delivering reports to higher management, optimizing regulatory risk management, audits, and process improvements. I played an active role in formulating recommendations for annual planning based on audit findings, initiating, gathering data, and participating in Compliance investigations. Additionally, I monitored key performance indicators, evaluated operations, and fostered a culture of innovation and collaboration.
• In terms of system roles, I served as the Quality Manager, overseeing the initial accreditation process for ISO/IEC17025. Furthermore, I functioned as the Compliance Officer in the Business Assurance division, and concurrently held the position of Health and Safety President within the Health and Safety Commission.
• Tools: MS Office, MyLIMS, and SharePoint administrator (user/editor) level.

Fixed term contract. Area: Quality and IT

• Facilitate IT department in building SharePoint framework aligning with Quality Improvement Council (QIC) Standards, specifically those related to Mental Health standards.

Responsible for managing multiple key tasks, including preparing and implementing project plans and management controls:

• Establishing standards, guidelines, and matrices, dealing with more than two hundred documents in this period, Communicated with stakeholders on job milestones.
• Tools: MS Office and SharePoint administrator (user/editor) level.

Area: Quality and Business Management; ISO9001 - ISO/IEC17025 Quality

• Management System initial definition, implementation, audits and improvements (including KPI trends);
• Conducting training, hiring, checking organizational Culture and its impacts on CQI System;
• Implementation and preparation of budgets (finance/quantitative) and reports in English/Portuguese and Quality control of reports.
• Responsible for certification and recertification according to ISO9001 with Integrated Quality Management System according to ISO/IEC 17025.
• Produced quality control reports for returned products, communicated issues to senior management, and developed corrective action plans.
• Checked product attributes against templates, recorded results, and updated quality control records.
• Investigated customer complaints for necessary corrective actions.
• Tools: MSOffice and ERP.

Area: Service Quality

• Restocked supplies, managed purchase orders, and streamlined office procedures.
• Tracked performance using spreadsheets and databases for 10 technical staff. Handled clerical tasks, managed filing systems (500 services per month), and built strong customer relationships through timely responses and accommodating special requests.

Tools: MS Office and SAP.