Summary
Overview
Work History
Education
Skills
ROLES AND RESPONSIBILITIES
Timeline
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ALINTA KLOUZAL

Sydney,NSW

Summary

Experienced disability sector professional with over 15 years of advocacy for client health and wellbeing. Known for quick learning, adaptability, and effective change management. Excels in team environments and thrives under pressure. Valued for authentic, down-to-earth approach and strong communication skills. Actively supports team by assuming additional responsibilities and embracing new challenges.

Overview

17
17
years of professional experience

Work History

Case Manager

DXC Technology
01.2024 - 01.2025
  • As a specialist provider of claims management services, I understand the complexity of managing a claim, including regulatory and organisational requirements.
  • As a trained specialist I deal with simple and complex claims daily. This includes insurance claims for workers compensation, liability, chronic illness and disability to ensure clients receive appropriate and effective service. I help individuals who have suffered injuries or are facing unforeseen situations, enabling them to get back on track.
  • Key responsibilities:
  • Provide early, timely and personal customer focused and empathetic service to injured workers and employers.
  • Proactively and effectively manage all aspects of caseload of workers compensation claims, within the legislation and compliance guidelines.
  • Oversee a caseload of workers' compensation claims from inception to resolution. Assess and evaluate claims to determine appropriate actions and resolutions.
  • Communication:
  • Serve as a primary point of contact for injured employees, medical providers, and legal representatives. Provide timely and accurate information regarding claims status and processes.
  • Regulatory compliance: Ensure and adhere to state federal regulations related to workers' compensation.
  • Stay updated on changes in legislation and best practices.
  • Analyse claim data to identify trends, and areas of improvement. Prepare reports and presentations for management.
  • Develop and implement strategies to facilitate injured employees timely return to work.
  • Provide training and support to junior case managers and staff case management best practices and compliance requirements.
  • Work closely with customer injury management and return to work teams to create comprehensive approach to injury prevention and claims management.

Unison Disability
01.2017 - 01.2024
  • Ensure clients safety, health and wellbeing in their supported living
  • Work effectively within a team and manage responsibilities effectively
  • Provide care and support to individual clients
  • Transport of clients into the community and appointments

Carers That Drive
01.2012 - 01.2017
  • Ensuring clients safety, health and wellbeing, transporting clients from Day Programs to different destinations
  • Administration Office - Admin skills, Excel, spreadsheets, liaising with clients and their families

2 IC Manager

Minimbah Disability
01.2012 - 01.2017
  • Maintain Client health and wellbeing
  • Advocate on behalf of clients as Manager and support worker
  • Provide support in the community for all clients to reach their goals
  • Leadership – second-in-charge team leader for 2 years

Flintwood Disability Services
01.2008 - 01.2012
  • Providing direct care to clients in areas of daily living, support health and wellbeing
  • Facilitate activities for all clients to meet their personal needs and goals

Education

Instructors Advanced Resuscitation Certificate II - undefined

Public Safety

Conflict Resolution & Mediation Skills

Senior First Aid Certificate & CPR - undefined

NSW Working with Children

07.2025

Diploma - Disability

TAFE NSW
01.2015

Certificate 3 - Disability

TAFE NSW
01.2014

Certificate 4 - Disability

TAFE NSW
01.2014

HSC - undefined

Stella Maris College
Manly
01.2008

Skills

  • Advanced keyboard skills, word processing and intermediate database management
  • Strong operations and process analysis
  • Thorough knowledge of the NDIS requirements and disability standards
  • Experience working within a team with high level customer service

ROLES AND RESPONSIBILITIES

  • Ensuring quality member services are delivered in line with the aims and objectives of the organisation
  • Providing effective leadership in an environment of teamwork and collaboration
  • Developing opportunities for members to increase their capacities and independence through planning and programming
  • Participating in networks to represent the organisation and stay abreast of policy changes, opportunities for development and trends in service delivery
  • Collecting information on community activities and service access for members
  • Liaising and negotiating with Government departments on behalf of members and families
  • Providing one to one on the job training to the satisfaction of the employer
  • Guiding colleagues and supervisors in working with a person with an intellectual disability
  • Maintaining client records and medical records, recording them appropriately
  • Presenting information on the Disability Service Standards for members, families and advocates

Timeline

Case Manager

DXC Technology
01.2024 - 01.2025

Unison Disability
01.2017 - 01.2024

Carers That Drive
01.2012 - 01.2017

2 IC Manager

Minimbah Disability
01.2012 - 01.2017

Flintwood Disability Services
01.2008 - 01.2012

Instructors Advanced Resuscitation Certificate II - undefined

Public Safety

Conflict Resolution & Mediation Skills

Senior First Aid Certificate & CPR - undefined

NSW Working with Children

Diploma - Disability

TAFE NSW

Certificate 3 - Disability

TAFE NSW

Certificate 4 - Disability

TAFE NSW

HSC - undefined

Stella Maris College
ALINTA KLOUZAL