Tanya Macdonald
Alexandra,VIC
Summary
Dedicated and experienced childcare centre Director /Educator with over 28 years in the industry, skilled in staff management and centre administration. Strong communication and educational leadership to boost team performance and family satisfaction. Achieved significant improvements in operational quality and employee engagement, demonstrating a strong blend of strategic planning and relationship building. To seek and maintain full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help the team achieve company goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director: Early Childhood Education
Happy Camper Early Learning / Alexandra Baby Care
10.2016 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Child Safe Standards, development and continuous improvement of child safe policies and procedures, ensuring compliance with state regulations and practices. Extending this through support inclusion planning and Reconciliation action plan
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
- Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
- Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Commercial and Residential Cleaner/Gardener
Alexandra Family Medical Clinic
09.2016 - 01.2024
- Demonstrated flexibility in adapting to unique client requests while maintaining professional standards throughout each job assignment.
- Achieved high levels of cleanliness by staying up-to-date on industry best practices and applying them consistently across various settings.
- Took pride in contributing to the creation of welcoming living and working spaces, boosting client morale and satisfaction.
- Streamlined cleaning processes for efficiency, allowing for more completed jobs within time constraints.
- Safeguarded client confidentiality while maintaining access to their private residences or commercial spaces.
- Received positive feedback from clients due to the timely completion of scheduled cleanings without compromising quality standards.
- Enhanced client satisfaction by providing thorough commercial and residential cleaning/gardening services.
- Reduced allergens in living spaces by performing deep-cleaning tasks, including dusting, vacuuming, and mopping.
Holistic Therapist / Myotherapist
Rescue Healing
01.2006 - 11.2020
- Created a welcoming atmosphere by maintaining a clean, inviting workspace and demonstrating genuine care for clients.
- Educated clients on self-care techniques they could practice at home between appointments to enhance their overall wellbeing.
- Boosted client retention rates by consistently providing exceptional experiences that led to repeat appointments and long-term relationships.
- Successfully addressed diverse health concerns including stress reduction, pain management, emotional healing, and chronic conditions using a variety of holistic methods.
- Established strong rapport with clients through clear communication, active listening, and compassionate guidance.
- Developed comprehensive aftercare instructions for clients following their treatment sessions.
- Expanded clientele by providing exceptional service that led to numerous referrals from satisfied customers.
- Developed and implemented customized treatment plans for clients to improve overall health and wellness.
- Maintained detailed records of client progress, adjusting treatment plans as necessary based on observed outcomes.
- Increased client satisfaction by offering attentive, empathetic, and knowledgeable care during therapy appointments.
- Continuously updated knowledge in holistic therapies through attending conferences, workshops, and professional development courses.
- Managed appointment scheduling efficiently, ensuring minimal wait times for clients while maximizing therapist availability.
- Promoted a positive and relaxing environment for clients during each therapy session by maintaining a clean, organized work area.
- Evaluated client progress regularly, adjusting treatment plans as needed for optimal results.
- Diagnosed and treated patients suffering from chronic, debilitating conditions.
Early Childhood Educator
Marysville Pre-school/Day Care
10.2016 - 04.2020
- . Kindergarten Teacher assistant 3/4 year old children
- Quality Improvement Plan Officer
- Encouraged children's independence and self-help skills through daily routines and activities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children's social skills development through group learning and collaborative games.
- Communicated with parents and other staff about children's progress.
- Enhanced student learning by incorporating hands-on activities and real-world examples in lesson plans.
- Mentored new educators, guiding effective teaching approaches and classroom management techniques.
- Enhanced children's understanding of cultural diversity through multicultural lessons and activities.
- Applied play-based strategies to provide diverse approaches to learning.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
Store Manager of Operations
ISHKA
06.2010 - 04.2018
- Increased sales with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training and mentoring new staff members.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
- Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
- Managed inventory control, cash control, and store opening and closing procedures.
Director: Crèche
Contact Community Centre
01.1997 - 12.2005
- Developed high-performing programs by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement and boosted overall team morale.
- Built strong relationships with children and their families
Education
Diploma of Early Childhood Education And Care -
Selmar Institute
Melbourne, VIC03.2018
Advance Diploma in Myotherapy - Holistic Therapies
RMIT
Bundoora2007
Skills
- Educational Leader / Planning
- Communication
- Staff Management
- Strategies and goals
- Staff Development
- Hiring and Traineeships
- Centre Administration
- Effective leader
Certification
2024
Make the Magic Visible P.D
Social and Emotional Wellbeing P.D
Empowering Educators P.D
Educational Leader Development Sessions Via ECT
Current Police Check
Murrindindi Children's Network P.D
Smiles for Miles Program
Mandatory Reporting
Current First Aid
Food Safety
SunSmart Program
Timeline
Director: Early Childhood Education
Happy Camper Early Learning / Alexandra Baby Care
10.2016 - Current
Early Childhood Educator
Marysville Pre-school/Day Care
10.2016 - 04.2020
Commercial and Residential Cleaner/Gardener
Alexandra Family Medical Clinic
09.2016 - 01.2024
Store Manager of Operations
ISHKA
06.2010 - 04.2018
Holistic Therapist / Myotherapist
Rescue Healing
01.2006 - 11.2020
Director: Crèche
Contact Community Centre
01.1997 - 12.2005
Diploma of Early Childhood Education And Care -
Selmar Institute
Advance Diploma in Myotherapy - Holistic Therapies
RMIT
2024
Make the Magic Visible P.D
Social and Emotional Wellbeing P.D
Empowering Educators P.D
Educational Leader Development Sessions Via ECT
Current Police Check
Murrindindi Children's Network P.D
Smiles for Miles Program
Mandatory Reporting
Current First Aid
Food Safety
SunSmart Program
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