Summary
Overview
Work History
Education
Skills
Extracurricular Activities
References
Timeline
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Ali Alvi

Ali Alvi

Perth,WA

Summary

Driven HR professional with a passion for fostering relationships and understanding human dynamics seeks to leverage expertise in talent management and communication skills to transition into a rewarding Sales Career. Committed to applying comprehensive understanding of human behaviour to drive sales strategies and cultivate lasting client connections, ultimately contributing to organizational growth and success.

Overview

9
9
years of professional experience

Work History

HR Advisor

Jet Aviation
Perth
03.2024 - Current
  • Serve as a site expert for, and challenge managers on the staffing process – workforce planning, sourcing, identification, assessment, attitude and capability
  • Advised senior management on best practices for managing a diverse workforce.
  • Facilitate end to end or participate in various HR activities such as performance management, merit pay planning/bonus reviews, succession planning, training, career development, engagement & morale and HR policy guidance and interpretation
  • Thorough knowledge, understanding and utilisation of company Human Resource Information systems (Success factors & iChris mainly)

HR Officer

Newmont Australia
Perth
01.2023 - 02.2024
  • Responsible for managing the HR inbox and efficiently distributing tasks among my fellow HR officers
  • Draft and issue key HR documents including Letters of Offer, Contracts of Employment and Variation Letters
  • Action employee movements and changes on site across all departments through the HR systems such as Success factor, Work Day and INX
  • Responded to inquiries from current or prospective employees about benefits or other HR related issues.
  • Maintaining effective communication with the payroll team and oversee the comprehensive management of employee leave records using the UKG system.

HR Operations Associate

Westpac Group
Melbourne
06.2021 - 12.2022
  • Partnered with senior business leaders in planning and delivering robust talent plan aligned with business objectives.
  • Champion the implementation of PHQ as the new ‘HR Front Door’ for all people systems including creatively identifying productivity improvements and developing resources to support the wider business with self-servicing transactional activities and understanding HR policies
  • Served as a liaison between management and staff to resolve issues in a timely manner.
  • Lead and facilitate monthly meeting discussions around safety, health and wellbeing issues to a team of 30 staff members.
  • Led initiatives to foster positive employee relations, workforce engagement and inclusive work culture.

Customer Service Consultant

Telstra Retail
Melbourne
10.2019 - 05.2021
  • Met all weekly, monthly and quarterly sales targets with above and beyond performance across all stores.
  • Supported sales staff by providing pre-sale assistance including product comparisons and recommendations.
  • Coached team members on effective communication techniques when dealing with difficult customers.
  • Followed up with customers post purchase to gauge their satisfaction level with our products and services.
  • Identified potential opportunities for improvement within the organization's processes.
  • Utilized problem solving skills to resolve customer issues quickly and effectively.

Lead Generation Specialist

Indigo Blinds
Melbourne
03.2017 - 09.2019
  • Responded quickly to customer inquiries and provided effective solutions in a timely manner.
  • Collaborated with sales team members to develop strategies that would increase lead conversion rate.
  • Created detailed lead profiles to ensure accurate data capture for further analysis.
  • Provided regular reports on the progress of lead generation activities, including performance metrics such as cost per acquisition.
  • Performed cold calls and emails to prospective customers, introducing our services and products.

Team Member

Checkers Drive-In Restaurants
Salisbury, USA
09.2015 - 12.2016
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Provided customer service support to ensure satisfaction.
  • Resolved customer issues promptly in a professional manner.

Education

Master in Business Information Management & Systems -

La Trobe University
11.2018

Bachelor of Commerce - Marketing & Media Studies

Lahore School of Economics
06.2015

Skills

  • Organizational Development
  • Customer Service
  • Documentation And Reporting
  • Sales expertise
  • Excellent Communication
  • Process Improvements
  • Sales Development
  • Service-oriented
  • HRIS and HRMS

Extracurricular Activities

AIESEC MALAYSIA - July 2014 to Sept 2014

Deliver presentations on E-waste and how it can be refurbished in different universities., Successfully prepared various business ideas and the implementation. Produced and edited a training video that was used to support more than 200 students with their development and assist them in achieving their career and personal goals.

President Sports Society - Sept 2014 to June 2015

Director Logistics of Debating Society - Jan 2012 to Jan 2013

References

Available on request

Timeline

HR Advisor

Jet Aviation
03.2024 - Current

HR Officer

Newmont Australia
01.2023 - 02.2024

HR Operations Associate

Westpac Group
06.2021 - 12.2022

Customer Service Consultant

Telstra Retail
10.2019 - 05.2021

Lead Generation Specialist

Indigo Blinds
03.2017 - 09.2019

Team Member

Checkers Drive-In Restaurants
09.2015 - 12.2016

Master in Business Information Management & Systems -

La Trobe University

Bachelor of Commerce - Marketing & Media Studies

Lahore School of Economics

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Ali Alvi