Alireza Kordestani
Gold Coast,QLD
Summary
Motivated and hardworking individual with 8 years of progressive experience in leadership and sales. Skilled in building customer relationships and understanding customer needs. A hands-on operational supervisor, team-player, client-focused, and independent, self-motivated individual who is eager to make a positive contribution to the organisation and bring additional revenue through effective leadership and customer service. In-depth knowledge of hospitality industry and business administration.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Resident Services/Resort Manager Support
The Henley on Broadwater-Southport
01.2024 - Current
- The Henley on Broadwater is a seniors lifestyle resort
- I am a member of the Resident service team with responsibilities for the following: Greeting our residents with a warm and friendly demeanour
- Efficiently handling their inquiries
- The role involves a high degree of concierge style services to support resident independence
- A genuine warmth and desire to engage closely with the residents
- Oversee external contractors when onsite
- Liaise with our maintenance team and direct priorities
- The role requires me to be very adaptable with competing demands and a high expectation of good time management
- Handle administrative tasks, including record-keeping and resort-wide communication
- Resolve issues tactfully, ensuring a positive experience for our residents
- Worked seamlessly with colleagues to support a harmonious work environment.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Cultural travel guide in Iran
Mystic Tours
01.2015 - 01.2023
- Partnering with Mystic Tours (based in Melbourne) to deliver their VIP cultural tours of Iran from Australia
- Partnering with Arian tours (based in Tehran) to deliver their cultural tours from all around the world to Iran
- The role required me to travel with our guests on extended tours across the cultural highlights of Iran
- These intimate tours would be for 1-3 weeks and involve a high level of engagement with our guests, exclusively in English.
- Greeted guests warmly and explained what to expect on travel tours.
- Guided groups of up to 15 people on scheduled tours.
- Worked closely with management staff to create new and lucrative tours.
- Built personal relationships with guests to promote positive experiences.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Sales Representative
Shina Sazeh Co
01.2012 - 01.2015
- Sales representative for Shina Sazeh Co Glass and steel façade contract business - Tehran, Iran
- Building and maintaining relationships with builders and understanding their glass façade requirements
- Advising on appropriate specifications for façade design and material selection
- Working closely with project managers and designers to achieve optimal design outcomes
- Preparing project quotes
- Maintaining contact with clients until contract completion
- Researching new technologies and products for inclusion in the company product offering.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Tour guide license -
Avaye-Jalbe-Sayyahan Institute
12.2012
Bachelor of Arts - Art and cultural management
Azad University, Tehran North Branch
Tehran06.2012
Skills
- Sales and market development
- Effective multitasking
- Expense reporting
- Customer services
- Client communication
- Team player fostering cross-functional cooperation
- Proficient in social media, email, and online advertising
- Proficient in Microsoft Office
- Fluent in the MS Office Suite, including, MS-Word, Excel and Power point
- Exceptional skill in leadership, supervision, customer service, public relations, sales and marketing
- Innovative and creative thinker
- The ability to quickly learn new skills and improve current knowledge
- Strong problem-solving abilities and a proactive approach
- Highly effective time management skills
- The ability to plan, schedule, deal with variety of responsibilities concurrently
- Enthusiastic, positive outlook
- Highly fluent in English
- Maintenance
- Sales Management
- Marketing
- Guest Satisfaction
- Client Consultations
- Hotel Operations
- Front Desk Operations
- Relationship Building
Languages
Persian
English
Full Professional
References
- Patrick Smith, Executive Director, 70 Marine Parade, Southport, QLD, 4215, 0411 738027, patrick.smith@thehenley.com.au
- Shay O'Hara-Smith, PhD (c), Griffith Law School, Griffith University, QLD, 4111, Australia, 0417 710 035, shay.ohara-smith@griffithuni.edu.au
Timeline
Resident Services/Resort Manager Support
The Henley on Broadwater-Southport
01.2024 - Current
Cultural travel guide in Iran
Mystic Tours
01.2015 - 01.2023
Sales Representative
Shina Sazeh Co
01.2012 - 01.2015
Tour guide license -
Avaye-Jalbe-Sayyahan Institute
Bachelor of Arts - Art and cultural management
Azad University, Tehran North Branch