Alireza Shokri
West Pennant Hills,NSW
Summary
Professional with strong background in property leasing and management. Proven track record in securing tenants, negotiating lease agreements, and maintaining high occupancy rates. Collaborative team player skilled in communication and customer service, adaptable to changing market conditions. Focused on achieving measurable results and driving business success.
Overview
9
9
years of professional experience
Work History
Leasing Executive
Built to Rent Group
03.2024 - Current
- Worked closely with maintenance staff to ensure timely completion of repairs prior to new tenant moveins.
- Generated leads for sales and rental properties through cold calls and referrals.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Managed move-in/move-out processes efficiently, ensuring smooth transitions for both tenants and property owners.
- Kept meticulous records of all transactions, providing transparent communication between all parties involved in the rental process.
- Arranged for cleaning and upkeep to keep properties presentable for potential tenants.
- Streamlined the rental application process for efficiency, reducing processing time and improving client experience.
- Increased customer satisfaction by providing personalized rental suggestions based on client needs and preferences.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
HUGO BOSS Fashions
09.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Communicated professionally with colleagues, freelancers and clients.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Sales Representative
Best Price Outlet Furniture – Homemaker Prospect
09.2018 - 09.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Organized sales paperwork, presented proposals and finalized contracts.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Assisting in verifying and receiving all inbound inventory, including unpacking, stocking and
tracking inventory.
Sales Assistant
Gap Outlet
06.2015 - 08.2018
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Cleaned, closed and secured store at end of shift.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Informed customers of current store promotions to encourage additional sales purchases.
- Managed efficient cash register operations.
Education
License - Real Estate
Real State Academy Australia
Sydney, NSW01-2024
High School Diploma -
Ehsan High School
Shiraz, Iran06.2012
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft SharePoint
- Credit Card Payment Processing
- Customer Consulting
- Time Management
- Customer Relations
- Customer Service
- Stock Management
- Product Promotion
- Warehousing Functions
- Order Processing
- Managing Multiple Tasks
- Portfolio Management
- Real estate knowledge
- Negotiation expertise
- Property Management
- Problem-Solving
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Languages
Persian
Native or Bilingual
English
Professional Working
Turkish
Limited Working
Timeline
Leasing Executive
Built to Rent Group
03.2024 - Current
Customer Service Representative
HUGO BOSS Fashions
09.2022 - Current
Sales Representative
Best Price Outlet Furniture – Homemaker Prospect
09.2018 - 09.2022
Sales Assistant
Gap Outlet
06.2015 - 08.2018
License - Real Estate
Real State Academy Australia
High School Diploma -
Ehsan High School
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