Älis Rooma

• Vacuumed floors and dusted furniture to maintain organized, professional appearance.
• Used cleaning chemicals following proper guidelines.
• Cleaned building floors by sweeping, mopping and scrubbing.
• Interacted pleasantly with clients and guests when performing daily duties.
• Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
• Returned rooms to occupant-ready status to satisfy future guests.
• Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
• Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
• Laundered sheets and removed stains to restore linens to pristine condition.

• Collected and processed payments via cash and credit card.
• Completed side work, such as stocking bar items, rolling silverware, polishing glasses, cleaning menus and replenishing condiments.
• Complied with local and state liquor and food handling laws and regulations.
• Resolved issues with guest orders.
• Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
• Used POS system to ring up customers and open and close tabs.
• Checked identification for each person purchasing alcohol.
• Sliced and pitted fruit used to garnish drinks.
• Delivered high-quality beverages in fast-paced, customer-centered setting.

• Responded to all client inquiries and asked appropriate questions to facilitate resolution.
• Interacted with team members across departments to research and resolve customer issues.
• Checked to ensure that appropriate changes were made to resolve customers problems.
• Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
• Developed and updated databases to handle customer data.
• Assisted customers with opening accounts and signing up for new services.
• Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.

• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Took Covid-19 test samples from customers and was responsible for tests reaching the laboratory on time
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Updated account information to maintain customer records.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Asked probing questions to determine service needs and accurately input information into electronic systems.

It's a small cafe/bakery where my job was to:

• take customers orders and serve them
• explained menu items and suggested appropriate options for food allergy concerns.
• make coffee
• keep register accurate through correct billing, payment processing and cash management practices.
• be responsible for the maintenance of the cafe, clean after customers

• Preparation for good days, receiving and placing goods
• Warehouse maintenance
• Dealing with scrap products and e-shop packages
• Respond to customers' or shippers' questions and complaints regarding storage and distribution services
• Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated
• Received and processed stock into inventory management system.

I was bartender at a club for a event. My job were to:

• Obtained cash bank and stocked service bar to prepare for operation.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Mixed together simpler cocktails from the menu.
• Served high customer volumes during special events, nights and weekends.
• Set up glassware, liquor and other necessary supplies for special events.

• Greet customers and ascertain what each customer wants or needs.
• Used POS system to process sales, returns, online orders and gift card activations.
• Close cash register, performing tasks such as counting money, separating charge slips and vouchers, balancing cash drawers, and making deposits.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Bag or package purchases, and wrap gifts
• Place special orders or call other stores to find desired items
• Clean shelves, counters, and tables

In 2015-2019 summers, I went to help pick strawberries and cultivated blueberries at a local farm, my duties were:

• Picked and arranged fruit following specified instructions.
• Communicated with coworkers and management to report challenges.
• Selected fruit to be harvested by studying size, shape and color.

I was bar attendant at a Metallica concert.

• Operated and closed down bar station according to sanitation regulations and safety standards.
• Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
• Bussed bottles and glassware to maintain clean bar area.
• Adhered to alcohol policies and procedures and complied with local and state laws.
• Acknowledged guests even when busy and anticipated and responded to guest needs.
• Cleaned and stocked bar inventory and placed orders for additional products and supplies.
• Assisted cashiers with processing customer payments and documenting orders.
• Checked ID cards and verified bar guests were of legal age.

• Inspected fields for crop condition and disease.
• Cleaned furrows from weeds
• Watered plants during growing seasons and closely monitored crops for growth progress or issues.
• Removed rocks and prepared soil for planting.

I studied psychology, philosophy and law as additional subjects