Alisa Brody
Griffin,QLD
Summary
Well-qualified Customer Service Representative familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
18
18
years of professional experience
Work History
Customer Service Advisor
Flick Pest Control
Geebung, QLD
06.2025 - 08.2025
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Managed department call volume of Number calls per day and coordinated department schedules to maximize coverage during peak hours.
- Responded to customer requests for products, services, and company information.
- Provided exceptional customer support for pest control inquiries and service requests.
Insurance Adviser
Youi Insurance
Chermside, QLD
12.2024 - 06.2025
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Maintained high standards of customer service by building relationships with clients.
- Streamlined policy management by regularly updating client information and tracking policy changes.
- Acted as subject matter expert, answering internal, and external questions and inquiries.
- Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
- Increased sales revenue with persuasive presentations of insurance products tailored to clients'' needs.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Cross-sold insurance products to existing clients to reach sales targets.
- Analyzed customer needs to provide customized insurance solutions.
- Calculated premiums and established payment methods for sales.
- Managed insurance policy inquiries and provided expert guidance to clients.
- Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
Store Manager
Coles Express
08.2023 - 07.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Store Manager
Coles Express
02.2023 - 08.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Store Manager
BP Australia
06.2022 - 02.2023
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Approved regular payroll submissions for employees.
Customer Service Representative
BP Australia
10.2019 - 06.2022
- Maintained customer satisfaction with customer service.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cash handling.
- Working part of a team or unsupervised.
- Barista. Cafe work.
- Trained new staff on job duties, company policies and safety procedures.
- Completed daily tasks accurately and on-time to support shop needs.
- Checked incoming orders and organised new stock.
- Remained calm and composed in tense situations involving angry or upset customers.
- Helped managers with daily checklists and last-minute requirements.
- Maximized safety and production levels by frequently cleaning and organising work areas.
- Controlled line and crowd with quick, efficient services.
Customer Service Representative
BP Australia
08.2007 - 05.2013
- Maintained customer satisfaction with customer service.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cash handling.
- Working part of a team or unsupervised.
- Barista. Cafe work.
- Trained new staff on job duties, company policies and safety procedures.
- Completed daily tasks accurately and on-time to support shop needs.
- Checked incoming orders and organised new stock.
- Remained calm and composed in tense situations involving angry or upset customers.
- Helped managers with daily checklists and last-minute requirements.
- Maximized safety and production levels by frequently cleaning and organising work areas.
- Controlled line and crowd with quick, efficient services.
Education
Year 10 Certificate -
Griffith High School
Griffith, NSWSkills
- Understanding Customer Needs
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Responding to Difficult Customers
- Upselling Products and Services
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Team-Oriented and Cooperative
- Product and service sales
- Cash register operation
- Attention to Detail
- PPE Compliance
- Customer service
- Issue resolution
- Sales strategies
- Policy management
- Product knowledge
- Team leadership
- Employee training
- Problem solving
- Active listening
- Time management
- KPI monitoring
- Follow-up calls
- Call center operations
- Customer relations
- Call center experience
- Appointment scheduling
- Customer service excellence
- Building rapport
- Customer focus
- Problem resolution
- Courteous demeanor
- Credit card payment processing
- Customer consulting
Personal Information
Timeline
Customer Service Advisor
Flick Pest Control
06.2025 - 08.2025
Insurance Adviser
Youi Insurance
12.2024 - 06.2025
Store Manager
Coles Express
08.2023 - 07.2024
Assistant Store Manager
Coles Express
02.2023 - 08.2023
Assistant Store Manager
BP Australia
06.2022 - 02.2023
Customer Service Representative
BP Australia
10.2019 - 06.2022
Customer Service Representative
BP Australia
08.2007 - 05.2013
Year 10 Certificate -
Griffith High School