Alisa C'eman
Sunbury,Vic
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
33
33
years of professional experience
Work History
Portfolio Coverage Specialist
Leon Mancini & Sons P/L (known as Mancini Real Estate)
Altona, Vic
03.2013 - Current
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Handled resident complaints and expedited maintenance requests.
- Met with prospective tenants to show property and assess applications or sign leases.
- Train staff when required.
- Coverage various positions when staff are on annual lease/sick leave.
Director
Smit Realty Pty Ltd
Port Melbourne, Vic
11.2009 - 02.2013
- Planned and completed group projects, working smoothly with others.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with others to discuss new opportunities.
- Prepared presentations for board meetings summarizing key developments within the company.
- Negotiated agreements with external partners such as contractors or consultants.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Office Manager
Advantage Property Consulting
Elwood, Vic
11.2008 - 11.2009
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Trust Accountant/Bookkeeper
Morley Real Estate
Elwood, Vic
03.2005 - 03.2006
- Reviewed and reconciled trust accounts on a monthly basis.
- Maintained accurate records of all trust transactions including deposits, withdrawals, payments, and transfers.
- Monitored compliance with applicable laws and regulations related to trust accounts.
- Developed procedures to ensure the accuracy of trust account information.
- Provided guidance on trust matters to clients and their advisors.
- Maintain & update all Commerical authorities and new tenants. Compile details for commerical leases/options/renewals.
- Managing Bond lodgements/claims.
- Manage Insurance claims.
- Manage general ledger accounts, office expenses, group certificates, wages superannuation, BAS statements and GST statements.
- Update and maintain database and oversee 700 residential properties and 40 commerical.
- Prepare new procedure manual and train staff when required.
Trust Accountant/Property Manager (part Time)
Wilson Pride Brighton
Brighton, Vic
08.2004 - 03.2005
- Reviewed and reconciled trust accounts on a daily basis.
- Maintained accurate records of all trust transactions including deposits, withdrawals and payments.
- Prepared financial statements for trusts in accordance with Generally Accepted Accounting Principles.
- Follow up on rental arrears.
- Provided guidance on trust matters to clients and their advisors.
- Assist with standard property management tasks when required.
Personal Assistant (temp Position)
Inscor Services (Body Corporate Management)
Melbourne, Vic
01.2003 - 04.2003
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Provided administrative support to the Portfolio Manager and managed his diary.
- Answered incoming calls and emails promptly while managing the Portfolio Manager's schedule accordingly.
- Complied body corporate fee slips and followed up on fees, checked invoices and code prior to payment.
Administrative Coordinator
Honda MPE
Campbellfield, Vic
01.2002 - 04.2002
- Organized and maintained filing systems for sensitive documents.
- Answered phones and routed calls to appropriate personnel.
- Scheduled travel arrangements for Territorial Managers when required.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Maintained accurate records of company fleet cars and bikes.
- Maintained all car and bike registrations, e-tags, fuel cards and mobile phone accounts
- Ordered and processed all Administration Departments invoices.
- Attended to all maintenance on buildings (head office & warehouse)
- Supervised the last stage of renovations for new office and boardroom with builders etc, researched, obtained and purchased furniture.
- Supervised the office cleaners and communicated on weekly basis.
- S
Administration/Office Manager
Ray White Sunbury
Sunbury , Vic
03.1998 - 12.2001
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data such as annual leave requests and sick days .
- Processed Trust and General Accounts and daily banking. Balanced Trust Accounts, creditors and landlord disbursements and net banking.
- Provided sales summary reports, account sales, managed sale commissions, provided budgets (sales and specialised projects) and coordinated all advertising.
- Organised training for staff member within the Ray White Organisation.
- Maintained IMPACT data system for sales, appraisal and listings.
- Compiled corporate returns (trading and sales report, franchise fees) and weekly active appraisal reports.
- Complied sales submission kits and tender reports when required.
- Managed, scheduled and coordinated office functions and activities for employees.
- Provided support to rental/sales department with formal complaints and rectified problems.
- Trained and mentored staff members in company policies, daily task execution and industry best practices.
- Managed office inventory and placed new supply orders.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Supervised and managed new office renovations and coordinated with the builder.
Rental Secretary
Nelson Alexander Pty Ltd
Fitzroy, Vic
10.1995 - 02.1997
Corporate Secretary
Poole Levy and Appel (formally known as Woodards)
Carlton, Vic
04.1994 - 09.1995
Assistant Property Manager
Leon Mancini & Sons (know as Mancini Real Estate)
Altona, Vic
02.1991 - 03.1994
Education
Certificate IV in Business
Western Melbourne Institute of Tafe
Footscray, VIC01-1998
Advanced Certificate in Office Administration
Western Melbourne Institute of Tafe
Footscray, VIC01-1997
Certificate of Interior Decoration Studies
RMIT
Melbourne01-1994
High School Diploma -
Point Gellibrand Secondary College
Williamstown, VIC01-1990
Westbourne Grammar
Werribee, VIC12-1989
Skills
- Policy Implementation
- Relationship Building
- Organisational Skills
- Document Management
- Decision-Making
- Problem-solving aptitude
- Negotiation
- Written Communication
- Scheduling and Coordinating
Accomplishments
- 2000 Top 5 Excellence in Administration. Ray White Victoria
- 1997 Customer Service Course
- 1992 Sub-Agency License course (RMIT)
References
References available upon request.
Timeline
Portfolio Coverage Specialist
Leon Mancini & Sons P/L (known as Mancini Real Estate)
03.2013 - Current
Director
Smit Realty Pty Ltd
11.2009 - 02.2013
Office Manager
Advantage Property Consulting
11.2008 - 11.2009
Trust Accountant/Bookkeeper
Morley Real Estate
03.2005 - 03.2006
Trust Accountant/Property Manager (part Time)
Wilson Pride Brighton
08.2004 - 03.2005
Personal Assistant (temp Position)
Inscor Services (Body Corporate Management)
01.2003 - 04.2003
Administrative Coordinator
Honda MPE
01.2002 - 04.2002
Administration/Office Manager
Ray White Sunbury
03.1998 - 12.2001
Rental Secretary
Nelson Alexander Pty Ltd
10.1995 - 02.1997
Corporate Secretary
Poole Levy and Appel (formally known as Woodards)
04.1994 - 09.1995
Assistant Property Manager
Leon Mancini & Sons (know as Mancini Real Estate)
02.1991 - 03.1994
Certificate IV in Business
Western Melbourne Institute of Tafe
Advanced Certificate in Office Administration
Western Melbourne Institute of Tafe
Certificate of Interior Decoration Studies
RMIT
High School Diploma -
Point Gellibrand Secondary College
Westbourne Grammar
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