Alisa Cleggett
Summary
Experienced Operations Manager, Staff Supervisor and Trainer. History of strong leadership with successful performance in time critical environments. Exceptional people management skills, self motivated with excellent organisational and project delivery abilities. Offers knowledge of industry best practices, whilst recognised for direct communication style and ability to problem solve and plan.
Overview
15
15
years of professional experience
Work History
Supervisor Airport Services
Emirates Airline
07.2019 - 10.2023
- Managed Emirates Sydney International Airport operations.
- Staff performance evaluation and management.
- Training and development of internal and contracted staff.
- Ensured port operational, safety, financial and regulatory performance requirements were met.
- Managed relationships with external and internal stakeholders - Cabin Servicing (Cabin Services Australia), Ground Operations and Baggage, (Dnata), Branding and Procurement portfolios (Emirates UAE).
- Produced statistics/written reports - People management, financial, service providers SLA requirements.
- Contract renewal lead for Lounge reopening project 2022.
- Premium economy project launch lead 2023.
Trainer - Cabin Services Australia Contract
Front Age Consulting
11.2021 - 11.2022
- Performed theory and practical based training services.
- Monitored student participation and behaviours throughout training process.
- Reported on student outcomes to job providers.
- Adapted training plans for client needs, including timelines, budgets and volume/quality outcomes.
Lounge Agent - First & Business Class Lounge
Emirates Airline
09.2008 - 01.2019
- Attended to First and Business Class passenger booking and service requirements (up to 200 passengers per day)
- Reception administrative duties, processed invoices, data entry, statistics capture and reporting, responded to queries; written and verbal.
- Audits/quality control of lounge facilities and products.
Education
Master of Environmental Science and Law -
University of Sydney
2013
Bachelor of Science - Marine Biology
Flinders University
Adelaide, SA2004
Emirates Compliance Training - Operational Management
Emirates Airline
Dubai, UAESkills
- Airline Operations Management
- Employee Engagement
- Performance Evaluation
- Training Needs Analysis & Program Development
- Training Delivery & Program Facilitation
- Safety & Regulatory Compliance Management
- Process Improvement Implementation
- Project Scoping & Delivery Management
- Data Capture, Collation and Analysis
- Up-line Report Preparation and Presentation
Timeline
Trainer - Cabin Services Australia Contract
Front Age Consulting
11.2021 - 11.2022
Supervisor Airport Services
Emirates Airline
07.2019 - 10.2023
Lounge Agent - First & Business Class Lounge
Emirates Airline
09.2008 - 01.2019
Master of Environmental Science and Law -
University of Sydney
Bachelor of Science - Marine Biology
Flinders University
Emirates Compliance Training - Operational Management
Emirates Airline
Similar Profiles
Iryna MukomelIryna Mukomel
Cabin Crew Member at Emirates AirlineCabin Crew Member at Emirates Airline
Mohammad Abdulsalam AlMarriMohammad Abdulsalam AlMarri
Cargo Revenue Optimization Manager WAIO at Emirates Airline -SkyCargoCargo Revenue Optimization Manager WAIO at Emirates Airline -SkyCargo
Deepak MenonDeepak Menon
Consultant at Emirates AirlineConsultant at Emirates Airline