Alisa Fiu
Old Toongabbie,NSW
Summary
.Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Commercial Claim Consultant
IAG
Parramatta, NSW
02.2022 - Current
- Developed strategies for resolving disputes between insureds and third parties in a timely manner.
- Reviewed documents such as police reports, bills, invoices, photographs. related to claim processing.
- Provided guidance to customers regarding their coverage options and procedures for filing a claim.
- Identified potential fraudulent activity in order to protect the interests of the insurer.
- Collaborated with internal departments such as underwriting and risk management teams to develop best practices for handling claims efficiently.
- Monitored changes in legislation that could affect existing policies or procedures related to claims handling processes.
- Provided customer service in a courteous and professional manner.
Lodgements Consultant
IAG
Parramatta
05.2020 - 02.2022
- Lodging claims and managing claims in the after hours space with NRMA, SGIO, SGIC, CGU
- Motor, Home, Life & Leisure, and Travel
- Experience with auditing Claims, Actioning Review New Mail & Actioning Orbit mailbox.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Crew
McDonalds
Ganville
07.2018 - 05.2020
- Overnight Crew member, managing customer orders, stocktake and cleaning.
Education
Certificate IIIV - Family And Community Services
TAFE NSW
Bathurst, NSW12-2015
Skills
- Powerful work ethic
- Highly motivated
- Experience with WFH
- Customer consultancy
- Trained in multiple fields of customer interactions
- Best Practices Implementation
- Timeline Development
- Performance Tracking
- Continuous Improvement
- Issue Resolution
Timeline
Commercial Claim Consultant
IAG
02.2022 - Current
Lodgements Consultant
IAG
05.2020 - 02.2022
Crew
McDonalds
07.2018 - 05.2020
Certificate IIIV - Family And Community Services
TAFE NSW
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