Alisa Holbert

NDIS Practice Standards & Quality Indicators:

• Familiarity with NDIS Practice Standards, which outlines the expectations for service delivery and the rights of participants.
• Understanding of Quality Indicators to ensure that organisational practices align with NDIS requirements for high-quality service delivery.
• Adherence to the NDIS Code of Conduct, ensuring that all interactions with NDIS participants, stakeholders, and staff are ethical, respectful, and professional.

Office & Facility Management:

• Manage office supplies, including ordering, distribution, and inventory tracking over 20 locations.
• Oversee workplace safety, conducting WHS checks and maintaining a safe, functional environment.
• Manage facility maintenance, cleanliness, and emergency preparedness.
• Organise emergency evacuation plans, conducting drills and roll calls to ensure compliance.

Communication & Customer Service:

• Professionally handle phone calls, emails, and walk-in enquiries. Managed approximately 30 incoming calls, emails per day.
• Provide assistance to visitors, ensuring a positive first impression of the organisation.
• Foster strong relationships with staff, external partners, and community stakeholders.

Policy & Procedure Development:

• Collaborate on policy creation, ensuring continuous updates for improvement.
• Assist in developing and updating emergency plans, policies, and workflows to improve efficiency.

Administrative Support:

• Handle mail management, document processing, and data entry tasks.
• Design and implement forms and documents, supporting the development of efficient administrative workflows.

Event Planning & Coordination:

• Organise staff events, celebrations, and holidays, contributing to a positive workplace culture.
• Coordinate workplace celebrations, including birthdays, seasonal events (e.g., Melbourne Cup, Christmas), and team-building activities.

Staff Supervision & Leadership:

• Mentor and supervise junior administrative staff, delegating tasks effectively.
• Foster a collaborative work environment that encourages teamwork and professional growth.

Confidentiality & Compliance:

• Ensure strict confidentiality when handling sensitive information, including employee records and organisational policies.
• Implement secure processes for document storage and ensure compliance with legal and ethical standards.

Highly Adaptable:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint).
• Experience with Canva (graphic design & presentations) and Facebook Business Suite (social media management).
• Familiarity with PickTime (scheduling & appointment management).
• Strong communication and interpersonal skills.
• Experience in staff supervision and team leadership.
• Knowledge of WHS compliance and emergency planning.
• Experience in office management, facilities coordination, or administrative support.
• Hands-on experience in disability advocacy or allied health services.
• Recognised for improving administrative workflows and supporting policy development.
• Contributed to the establishment of Dundaloo Allied Health services within the organisation.
• Improved administrative workflows, enhancing policy development and operational support.
• Coordinated and contributed to workplace celebrations, fostering team morale and inclusivity.
• Advocated for individuals with disabilities, ensuring their needs were prioritised and respected.

• Provided assistance in daily living activities by personal care.
• Assisted participants safely to social activities and appointments.
• Developed strong interpersonal relationships with participants, earning their trust and respect through consistent empathy and understanding.
• Supported participants in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
• Implemented behaviour management techniques when required for the safety of both participants and staff members involved.
• Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
• Improved participant independence by developing personalized support plans tailored to individual needs and goals.
• Kept accurate records for participant files and handled related paperwork.