Alisar Osman
Guildford,NSW
Summary
Enthusiastic University student eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Best Practice and Bird Screen, appointment scheduling system to manage over 800 patients weekly. Organized and accurate in managing patient flow. Knowledgeable and dedicated customer service professional with extensive experience in the call centre industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Merrylands Family Practice
Merrylands, NSW
10.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Helped patients complete necessary medical forms and documentation.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed clerical duties and tasks for clinic administration.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Managed multi-line phone system and pleasantly greeted patients.
Awesome Tutoring
Teacher
Guildford, NSW
11.2016 - 12.2020
- Worked with multiple customers to understand needs and provide excellent service.
- Maintained consistent attendance record, consistently arriving to work on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Over the years, working at Awesome tutoring I have learnt how to work under stress, and was taught how to reach customer satisfaction.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Worked flexible hours; night, weekend, and holiday shifts. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently
Education
Bachelor of Science - Bachelor of Paramedicine
Western Sydney University
Sydney, NSW10.2023
Bachelor of Science - Medical Science
Western Sydney University
Sydney, NSW05.2021
Associate of Science - Medicine
La Trobe University
Sydney, NSW03.2021
Skills
- Advising Patents
- Detail-Oriented
- Organization and Time Management
- Epic Systems
- Taking Client Histories
- Problem Solving
- Calm and Professional Under Pressure
- Order and Refund Processing
- Verbal and Written Communication
- Building Customer Trust and Loyalty
Timeline
Medical Receptionist
Merrylands Family Practice
10.2021 - Current
Awesome Tutoring
Teacher
11.2016 - 12.2020
Bachelor of Science - Bachelor of Paramedicine
Western Sydney University
Bachelor of Science - Medical Science
Western Sydney University
Associate of Science - Medicine
La Trobe University
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