Coordinated and independently delivered a range of resort events, managing set-up, run sheets, guest liaison, service flow, and pack-down with minimal supervision.
Acted as the primary point of contact during events, providing professional communication, resolving issues in real time, and ensuring a seamless guest experience.
Led events solo when required, demonstrating strong organisation, decision-making, and the ability to manage competing priorities under pressure.
Collaborated with the events, kitchen, bar, front and back-of-house teams to ensure accurate execution of event requirements and timely delivery of services.
Managed event logistics including room configuration, decor placement, coordination with AV/Encore and chefs, adhering to strict timeframes.
Maintained high standards of service presentation, safety compliance, and attention to detail across the resort.
Confidently opened and closed most outlets independently, completing operational checklists and ensuring smooth start-up and shut-down procedures while delivering high-quality service, maintaining strong POS accuracy, cash handling, and RSA compliance.
Maintained exceptional organisation, cleanliness, teamwork, and communication across all service areas to support a consistently positive guest experience.
Events Administrator
W Events Group
05.2025 - 08.2025
Communicate with internal teams and external stakeholders to confirm event details and ensure smooth operations.
Coordinate event logistics such as venue bookings, catering arrangements, equipment orders, and supplier management.
Maintain event schedules and calendars.
Assist on-site during events with setup, guest coordination, and pack ups.
Tracked event expenses and supported budget management to ensure cost control.
Rostering and staff scheduling.
Worked in the warehouse to pack materials, prepare event kits, and organise logistics to ensure timely deliveries and smooth setup.
Managed social media updates and supported digital marketing efforts, including event promotions and email campaigns.
Assistant Manager / Acting Manager
Woolworths Supermarkets
12.2023 - 05.2025
Lead training, coaching, and performance management to support team success and development.
Ensure accurate pricing and effective merchandising to drive sales and maintain integrity.
Achieve key KPIs, including stock loss to budget and routine operational metrics.
Manage rosters within budget and conduct forward planning for team resources.
Resolve conflicts through negotiation and mediation, fostering a positive work environment.
Implement and improve quality control measures to meet performance targets.
Coordinate and supervise daily operations to ensure smooth and efficient store function.
Assisted in managing daily store operations, ensuring smooth workflow and customer satisfaction.