ALISHA AFRIDI
Aberglasslyn,NSW
Summary
I am an impact-driven, hard-working, individual who understands life as a learning process where we exchange ideas, implement more efficient ways of growth and learn from each other every day. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Front House Member
RASHAY'S RESTRAUNT
- Established welcoming atmosphere by greeting each guest warmly
- Taking over orders and ensuring the orders were timely completed and taken to the correct customer tables
- Kept Communication flow between kitchen staff and front house staff along with informing customers of changes, delays in orders etc
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Remembered, recited and promoted variety of menu items.
Intern
SCHOOL OF LEADERSHIP FOUNDATION
- Worked as an intern directly with the Program Manager for key clients like UNDP and handled the participant engagement chunk of the program.
Volunteer
UNICEF
- Participated as a volunteer in Coping with Corona campaign of UNICEF.
Customer Service Representative
Telstra Store
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Representative
SKETCHERS
09.2023 - 02.2024
- Covered shifts during staff shortage
- To assist customers with sales and answered customer enquiries
- Worked effectively in fast-paced environments
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor of Education - Education
NEWCASTLE UNIVERSITY
Newcastle, NSWSkills
- Leadership
- Effective Communication
- Teamwork and Collaborations
- Time Management
- MS Word
- PowerPoint
- Patience and composure
Languages
English
Professional Working
Urdu
Native or Bilingual
pashto
Native or Bilingual
Timeline
Customer Service Representative
Telstra Store
03.2024 - Current
Sales Representative
SKETCHERS
09.2023 - 02.2024
Front House Member
RASHAY'S RESTRAUNT
Intern
SCHOOL OF LEADERSHIP FOUNDATION
Volunteer
UNICEF
Bachelor of Education - Education
NEWCASTLE UNIVERSITY
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