Alisha Baldacci
Sydney,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Disability Support Worker
The Disability Trust
06.2019 - Current
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Transported clients to appointments, social events, and other activities as needed.
- Encouraged independence by teaching skills needed for everyday life.
- Helped patients move in and out of beds, baths and wheelchairs by following safe manual handling techniques.
- Provided assistance in the home environment including meal preparation and housekeeping.
- Maintained records of services provided, client progress, and goals achieved through extensive shift notes.
- Administer medication in accordance with webster packaging and following all protocols.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Managed challenging behaviors through positive reinforcement and behavioral techniques, utalising behavioral support plans.
- Supervised other workers and caregivers providing services to clients through conducting buddy shifts.
- Collaborated with other professionals to assess client needs.
- Planned and prepared nutritious meals and snacks to meet all meal time management requirements.
- Utilised strong assessment skills to determine necessary client care and daily function assistance.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
Disability Support Worker
Adventure Out
03.2021 - Current
- Assisted in developing self-care skills such as personal hygiene practices and supported individuals to live independently.
- Worked a range of shifts including morning, afternoon, night, wakeover and sleepovers.
- Managed challenging behaviors through positive reinforcement techniques.
- Provided emotional support to individuals with physical or mental disabilities.
- Transported clients to appointments, social events, and other activities as needed.
- Made beds, swept floors and maintained all sanitation protocols to support activities of daily living - especially during Covid.
- Encouraged independence by teaching skills needed for everyday life.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Developed strategies to help individuals cope with their disability.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Organised recreational and educational activities for clients according to individual needs.
- Collaborated with other professionals to develop treatment plans for clients.
- Administered medication to patients according to strict schedules.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Documented services and collected required data for evaluation through extensive shift notes.
- Advocated for clients to resolve medical or personal crises.
Retail Sales Associate
The British Lolly shop
09.2015 - 06.2021
- Managed and trained staff.
- Achieved personal and company KPI's.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Education
Bachelor of Inclusive Education And Disability Studies -
Australian Catholic University
10-2018
Skills
- Communication and interpersonal skills
- Computer skills
- Problem solving
- Thrive under pressure
- Bubbly personality
- Team player
- Cooking
- Listening skills
- Organisation
- Creative and adaptive
Certification
- WWCC
- First Aid
- NDIS worker check
- Police check
- Manual Handling Training
- Medication Administration training
References
References available upon request.
Timeline
Disability Support Worker
Adventure Out
03.2021 - Current
Disability Support Worker
The Disability Trust
06.2019 - Current
Retail Sales Associate
The British Lolly shop
09.2015 - 06.2021
Bachelor of Inclusive Education And Disability Studies -
Australian Catholic University
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