Alisha Baldacci
Sydney
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Professional in Disability Client Services with proven track record of leading teams to deliver impactful results. Expertise in communication and strategic planning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader, Disability Client Services
The Disability Trust
04.2024 - Current
- Maintained compliance with industry standards and regulations through diligent record-keeping and documentation practices.
- Managed four high needs disabled clients and a team of 30 staff members.
- Coordinated staff and client schedules, ensuring adequate coverages for all shifts while minimizing overtime expenses.
- Maintained a strong focus on staff wellbeing, implementing stress management and self-care strategies to promote resilience among team members in a demanding work environment.
- Mentored and coached team members, fostering a positive work environment that encouraged professional growth and development.
- Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual client needs.
- Resolved conflicts within the team, promoting collaboration and healthy communication among staff members.
- Enhanced team productivity by implementing efficient workflow processes and streamlining communication channels.
- Conducted regular team meetings to review progress, address challenges, and celebrate successes together as a team.
- Managed budgets and resources effectively, ensuring optimal utilization of funds for maximum client benefit.
- Developed strong relationships with clients, staff, colleagues allied health and families.
Disability Support Worker
The Disability Trust
06.2019 - 04.2024
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Transported clients to appointments, social events, and other activities as needed.
- Encouraged independence by teaching skills needed for everyday life.
- Helped patients move in and out of beds, baths and wheelchairs by following safe manual handling techniques.
- Provided assistance in the home environment including meal preparation and housekeeping.
- Maintained records of services provided, client progress, and goals achieved through extensive shift notes.
- Administer medication in accordance with Webster packaging and following all protocols.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Managed challenging behaviours through positive reinforcement and behavioural techniques, utilising behavioural support plans.
- Supervised other workers and caregivers providing services to clients through conducting buddy shifts.
- Collaborated with other professionals to assess client needs.
- Planned and prepared nutritious meals and snacks to meet all meal time management requirements.
- Utilised strong assessment skills to determine necessary client care and daily function assistance.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
Disability Support Worker
Adventure Out
03.2021 - 04.2024
- Assisted in developing self-care skills such as personal hygiene practices and supported individuals to live independently.
- Worked a range of shifts including morning, afternoon, night, wakeover and sleepovers.
- Managed challenging behaviours through positive reinforcement techniques.
- Provided emotional support to individuals with physical or mental disabilities.
- Transported clients to appointments, social events, and other activities as needed.
- Encouraged independence by teaching skills needed for everyday life.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Developed strategies to help individuals cope with their disability.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Organised recreational and educational activities for clients according to individual needs.
- Collaborated with other professionals to develop treatment plans for clients.
- Administered medication to patients according to strict schedules.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Documented services and collected required data for evaluation through extensive shift notes.
- Advocated for clients to resolve medical or personal crises.
Retail Sales Associate
The British Lolly shop
09.2015 - 06.2021
- Managed and trained staff.
- Achieved personal and company KPI's.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Education
Bachelor of Inclusive Education And Disability Studies -
Australian Catholic University
10-2018
Skills
- Communication and interpersonal skills
- Computer skills
- Problem solving
- Thrive under pressure
- Friendly and Bubbly personality
- Team player
- Cooking
- Listening skills
- Organisation
- Adaptive
- Innovation and creativity
Certification
- WWCC
- First Aid
- NDIS worker check
- Police check
- Manual Handling Training
- Medication Administration training
References
References available upon request.
Timeline
Team Leader, Disability Client Services
The Disability Trust
04.2024 - Current
Disability Support Worker
Adventure Out
03.2021 - 04.2024
Disability Support Worker
The Disability Trust
06.2019 - 04.2024
Retail Sales Associate
The British Lolly shop
09.2015 - 06.2021
Bachelor of Inclusive Education And Disability Studies -
Australian Catholic University
Similar Profiles
Amber Mackay - CookAmber Mackay - Cook
Disability Support Worker at The Disability TrustDisability Support Worker at The Disability Trust
Nicole GaskinNicole Gaskin
Disability Support Worker at The Disability TrustDisability Support Worker at The Disability Trust
Mark ShepherdMark Shepherd
Disability Support Worker at The Disability TrustDisability Support Worker at The Disability Trust
Harold BarrientosHarold Barrientos
Disability Support Worker at The Disability TrustDisability Support Worker at The Disability Trust
Brody GattBrody Gatt
Warehouse Storeperson at Peter Warren AutomotiveWarehouse Storeperson at Peter Warren Automotive