Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alisha Brook

Melbourne,VIC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Venue Manager

TGI FRIDAYS
Chadstone, VIC
09.2022 - Current
  • Adhered to all health department regulations regarding food storage and preparation.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Supervisor / Manager

White Cliffs Underground Motel
White Cliffs, NSW
08.2021 - 09.2022
  • Coached staff members to develop long-term career goals.
  • Created new strategies for improving customer service standards within the organization.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Receptionist Administrator

Dromana Holiday Village
Dromana, VIC
02.2020 - 08.2021
  • Obtained and processed payments from clients for products and services.
  • Received parcels, routed mail and opened packages for staff.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Created fliers, brochures, and social media posts to communicate brand objectives.
  • Organized files and spreadsheets to simplify staff access or retrieval.
  • Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
  • Responded promptly to emails from customers and other departments within the organization.
  • Scheduled maintenance visits for office equipment such as computers or printers.
  • Maintained office supply inventory and placed orders to meet demand.

Crew Trainer

McDonalds
Clyde, VIC
06.2018 - 01.2020
  • Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
  • Instructed new team members on correct procedures for operations.
  • Provided written evaluations of employee performance to management.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Provided constructive feedback and one-on-one coaching to employees.
  • Provided ongoing coaching and mentoring to crew members to increase productivity levels.

Education

High School Diploma -

Chisholm Institute
Berwick, VIC

Skills

  • Team Management
  • Marketing Knowledge
  • Staff Scheduling
  • Strong Leadership
  • Guest Relations
  • Health and Safety Compliance
  • Service Coordination
  • Facility Oversight
  • Writing and Verbal Communication
  • Crowd Control
  • Staff Management
  • Presentations and Public Speaking

Certification

  • VIC & NSW RSA
  • First Aid

Timeline

Assistant Venue Manager

TGI FRIDAYS
09.2022 - Current

Supervisor / Manager

White Cliffs Underground Motel
08.2021 - 09.2022

Receptionist Administrator

Dromana Holiday Village
02.2020 - 08.2021

Crew Trainer

McDonalds
06.2018 - 01.2020

High School Diploma -

Chisholm Institute

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Alisha Brook