Alisha Brook

• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Onboarded new employees with training and new hire documentation.
• Provided primary customer support to internal and external customers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Collected, validated, and distributed information to employees.
• Filed incident reports and handled inappropriate behavior to document problems and disturbances.
• Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
• Maintained consistent positive customer feedback.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
• Established and upheld high standards, promoting great customer service and assistance to guests.

• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Solicited customer feedback to identify and improve on areas of weakness.
• Created and managed project plans, timelines and budgets.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Managed time to juggle multiple tasks simultaneously with ease.
• Labeled and stored all food items correctly and checked expiration dates routinely.
• Plated and presented food following chef requirements.
• Assisted in setting up and breaking down kitchen stations.
• Pushed, pulled and transported large loads and objects.
• Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
• Trained new staff on food preparation and safety procedures.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Assisted coworkers and staff members with special tasks on daily basis.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.

• Set positive example for team members by providing high-quality, efficient service.
• Trained other employees in customer service, food safety, and performance requirements.
• Taught new team members correct procedures for all areas of operations.
• Greeted customers with smile and provided friendly service to professionally handle every need.
• Maintained current knowledge of all team position requirements.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Studied crew members during work shift to provide feedback and guidance in improving performance.
• Established and maintained quality control standards.

- Coursework for Enrolled Nursing